Complex Client Billing Manager

King & Spalding is a leading global law firm with a commitment to excellence, innovation, and the seamless delivery of legal services. We harness innovative technology and exceptional talent to meet the complex needs of our clients in a fast-paced and dynamic legal landscape. 

The Complex Client Billing Manager will be part of the firm’s Complex Client Team and will be responsible for supporting the firm’s largest and most complex clients. In addition, this role will also include assisting in special projects assigned by the Revenue Management Team, including projects aimed at driving efficiencies and improving billing speed and accuracy, and timely collections. This position reports to the Senior Manager of Complex Clients & Special Projects.

KEY RESPONSIBILITIES:

• Oversee accrual/budget process for designated client portfolio, including extracting and summarizing data for review by partners or designated proxies, and submission to clients as needed.
• Review, implement and ensure client billing guideline compliance, including establishing time and billing rules within designated systems.
• Monitor and follow up on e-billing invoices for designated client portfolio, ensuring timely handling of rejections and reductions, including appeals and following up with clients and partners as necessary to resolve balances.
• Monitor and manage reporting designated client portfolio of any budgets, accruals or alternative fee arrangements (AFA’s), to ensure operation within projected billings and advising partners and Business Operation leadership of significant variances or developments. May require coordination with Rates, Pricing or Financial Reporting teams to ensure effective communication and reporting.
• Assist with the management of client funds for specialized handling and regional compliance in trust accounts, ensuring maintenance within firm requirements.
• Manage Complex Client Billing Analyst workflow and work product as necessary to ensure timely handling of action items and effective performance.
• Produce and maintain process workflow maps and documentation for key processes.
• Prepare reporting and ad hoc analyses for various stakeholders, including client teams, senior management, and other Business Operations leaders.
• Assist in special projects designed to improve processes related to billing, including testing and evaluating new systems, or for system upgrades and enhancements.
• Provide training to other team members as needed and requested.

QUALIFICATIONS:

• Bachelor’s degree preferred.
• 10+ years of experience in law firm finance or revenue roles.
• Deep knowledge of the law firm revenue cycle, including billing and collections
• Hands-on experience with law firm financial, time entry, and e‑billing systems (e.g., Aderant or Elite; BillBlast, eBilling Hub, or vendor sites); experience with Aderant Onyx a plus
• Strong analytical skills, with advanced Excel proficiency and experience working with large datasets, reporting tools (e.g., SSRS), and databases
• Excellent communication and collaboration skills, with the ability to partner effectively across all levels of the firm
• Highly organized, detail‑oriented, and able to balance multiple priorities in a fast‑paced environment

The firm offers a generous total compensation package with bonuses and raises awarded in recognition of individual merit-based performance. All full-time Business Services employees may participate in King & Spalding’s comprehensive benefit program including health and wellness plan, life and disability insurance, flexible spending accounts and a health savings account, a 401(k) plan, profit sharing plan, and a substantial Paid Time Off (PTO) program.

Pay Transparency Range:

Chicago, IL: The anticipated full-time annualized salary range is $130,000 - $170,000

Los Angeles, California, & Washington, D.C.: The anticipated full-time annualized salary range is $135,000-$175,000

San Francisco, California, & New York: The anticipated full-time annualized salary range is $140,000 - $180,000

The salary offer will be contingent upon various factors, including but not limited to, relevant experience, internal equity, market data, job location, and other job-related factors permitted by law. 

Qualified candidates with arrest or conviction records will be considered for employment in accordance with the following laws if applicable:  City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, the California Fair Chance Act.

King & Spalding LLP (K&S) is committed to providing equal employment opportunity to all applicants and employees in full compliance with all state, federal, and local laws prohibiting discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other status protected by applicable law. 

We are proud of our remarkably cohesive culture, which now encompasses more than 2,500 lawyers and business professionals worldwide. We seek to attract and develop the very best talent to work with us.