Tech Training Specialist – Raymond James Stadium

Legends & ASM Global

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Global Hospitality

We believe that exceptional venue experiences should extend beyond game day and show time. From five-star feasts and craft cocktails to local eats and sizzling chef-inspired creations, we are renowned for our exceptional dining experiences. Our fresh, creative cuisine is just the beginning. We strive to delight guests at every turn: candy walls, in-house bakeshops, and a warm welcome at every turn.

Raymond James Stadium

Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers and premier venue for several large stadium events.  The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship.  Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL.

THE ROLE   

Reporting to the Venue Technology Manager, the Tech Training Specialist (Part Time) is primarily responsible for training front-line staff in the use and practices of point-of-sale devices during events. This position will be vital in ensuring consistent and accurate transactions, which may include card payments, Bucs App Krewe cash payments, and any applicable discounts and special promotions.

ESSENTIAL FUNCTIONS

• Train operators in the use of P.O.S. devices before and during events. 
• Monitor stands for consistency of operations during events.
• Assist operators with any questions on how to correctly complete a transaction.
• Ensure that guests are receiving the best possible experience and are satisfied with their visit.
• Assess and prioritize issues and requests accordingly to minimize operational impact.
• Maintain a thorough knowledge of the organization and adhere to all standards and practices.
• Initiate and implement improvements to areas of responsibility.
• Performing additional related duties, tasks, and responsibilities as required.

QUALIFICATIONS

The successful candidate will have excellent communication skills; effectively influence others, the ability to make decisions quickly, and exhibit a high-level of maturity. Other critical qualifications include:

• Previous experience in training in both one-on-one and group settings. 
• Experience with POS systems, preferably Clover Sport
• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion; ability to establish and maintain effective working relationships with all internal and external stakeholders.
• Strong verbal and written communication skills, with the ability to communicate with all levels of staff
• Must be able to adapt to environment changes immediately
• Availability open to event-based schedule, including late hours and weekends
• Basic understanding of PCI risk and compliance preferred
• Ability to be on feet and walk long distances
• Ability to lift items up to 50 lbs.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.