General Manager - New York, NY

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Overview

Rose Associates is a recognized market leader in multifamily and mixed-use real estate. Based in New York City, we own, develop and operate leading properties in urban markets from Philadelphia to Boston and across all residential asset classes, including market, regulated, workforce and affordable housing. Our dynamic services platform spans development, construction, property and asset management, leasing, marketing and accounting/financial operations. We partner with private owners and institutional investors globally to develop and operate some of the most iconic assets in our markets. We rely on technology and the deep expertise of our team to consistently outperform the market in the operation of more than 30,000 units across some 250 properties in the most challenging housing markets in the country. For the past three years, Rose has been the top-rated manager for resident satisfaction in the United States on the Kingsley Surveys platform (peer group of firms with 10-30,000 units being surveyed). 

Established in 1925, Rose Associates possesses a century of real estate expertise and an impeccable reputation for excellence and integrity. Today a woman-owned business led by CEO Amy Rose, we are committed to a corporate culture of belonging and inclusion that is widely admired in the industry. As we expand across the Northeast, Rose is providing opportunity for our team members to grow their careers in an environment of respect and support. Join us on the forefront of innovation and growth – Rose Associates is where excitement meets opportunity! 

Come on this exciting journey with us as we seek an experienced General Manager that will take charge of cultivating vibrant connections with residents, owners, and the internal team to ensure seamless property operations. In conjunction with various stakeholders and utilizing your expertise, it will be your mission to achieve the property's goals and objectives as outlined by upper management and ownership. You will be tasked with not only optimizing occupancy and profits but also elevating the property's reputation and market value to new heights.

Essential Job Functions 

• Interact with property owners, upper management, internal team members, and business partners in an accurate and timely manner to maximize client satisfaction, ensure project completion, and stay apprised of day-to-day property operations.
• Interface with residents to punctually address their concerns.
• Work in conjunction with internal departments such as compliance, leasing, and accounting, which includes examining all lease packages for current and potential residents.
• Provide direction, set goals and objectives, and manage scheduling for Resident Managers, office, building, and leasing staff while fostering a positive and collaborative work environment.
• Recruit, train, and lead a cohesive team to ensure efficient property operations.
• Ensure compliance and communication of policies and procedures for residents and internal team members to exceed survey, audit, review, and inspection expectations.
• Perform regular property inspections to identify maintenance issues, in addition to overseeing maintenance of all building operations and systems, coordinating preventive maintenance work, identify and coordinate vendors for building repairs, construction, and capital improvements in partnership with the Resident Manager.
• Oversee ongoing construction for new buildings.
• Negotiate service contracts and ensure compliance with contractual obligations.
• Must be available after-hours for emergencies, coordination of resources and implementation of corrective action.
• Ensure appropriate insurance requirements are in place, and report liability and property incidents to upper management and submit necessary paperwork.
• Participate in the preparation of and adhere to operating budgets and forecasts, prepare Monthly Variance Reports, Utility Consumption Reports, and other required reports.
• Analyze patterns of income and expenses, providing recommendations to upper management. Implement strategies for enhancing financial performance wherever feasible.
• Process invoices through the AP system and manage vendor payments.
• Build positive relationships with residents, addressing concerns and implement resident retention initiatives and community engagement programs ensuring a high level of satisfaction.
• Must be present on-site and be able to move throughout the building to address building related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
• Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances.
• Position may be required to perform duties outside their normal responsibilities as needed.

Qualifications

• Bachelor’s degree in business, marketing, real estate, or finance or equivalent experience.
• A minimum of 10 years of multifamily residential and condo management experience.
• Proficiency in navigating computers and property management software, to include Microsoft Office include iLuvLeasing, On-Site, Elise AI, RentCafe and Yardi.
• Technical knowledge of building operations and maintenance.
• Understanding of marketing trends, budgeting and reporting, including strong financial skills with knowledge of GAAP.
• Valid NYS real estate license or ability to obtain one within the first 120 days of employment. All active license holders must register their license with Rose Associates upon hire.
• Work authorization (required)
• Must be available to work weekends (Saturdays and Sundays) as needed

In addition to base compensation, significant incentive pay and full benefits packages are available. 

Annual salary range - $190,000 - $200,000