Merchants Service Agent

Permanent Term Contract (Fixed Term)

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Customer Care Analyst
🚀 Your next challenge
You are the first point of contact for our merchants, managing incoming interactions with professionalism, collecting feedback when needed, and staying on top of your own action and email backlog.

What you'll be doing:
Handles incoming interactions respecting guidelines
Generates clients feedback when needed
Manages own backlog of actions/e-mails
Work Experience Requirements:
First experience in Customer Care or possibly as receptionist or personal assistant

Languages:
French & Dutch.
A good level of English is a plus.

Competencies:
Adaptability (Competent)
Attention to Detail (Competent)
Communication (Competent)
Customer-Centric Mindset (Competent)
Customer Experience Management (Competent)
Multitasking and Time Management (Competent)
Pluxee Product and Market Knowledge (Competent)
Problem-Solving (Competent)

📍 Your location
Brussels (Hybrid)+ HomeOffice

☀️ Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.