Philips
The E2E Capability Lead – Maintenance Service
🇳🇱Best, North Brabant, The Netherlands4 days ago
SeniorFull TimeEN
The E2E Capability Lead – Maintenance Services will be part of the MR Services Development and Deployment team, which reports into the MR Service organization. As a Champion Business Unit for Maintenance and Catalog Operations; we are responsible for developing, launching and maintaining the services proposition portfolio. We work with the participating business units (IGT-S, CT, DXR, ULS etc.) on executing services roadmap and ensuring timely deployment.
The E2E Capability Lead – Maintenance Services is a vital link between the Product Managers, Project Managers, Business Process Owners, and other enabling functions. You will focus on leveraging end-to-end business capabilities including Market-to-Order (M2O) and Order-to-Cash (O2C) for new/changes service options within the maintenance services.
Your Role:
Expertise in Market-to-Order and Order-to-Cash (O2C) capabilities, including services catalog, configuration, pricing, quoting, contract booking, entitlements management and associated tools (PST, Salesforce, Conga, SAP, SMAX, Qliksense, etc).
Own and drive implementation of service catalog creation/changes based on business strategy and innovation roadmap.
Collaborate with Product Managers, Project Managers, Services Enablement Team (SET), GBS teams to ensure harmonized catalog structure adherence across region.
Ensure service activation aligns with local market regulations to enable reliable service delivery to customers.
Facilitate test runs and pilot programs to validate the scalability and effectiveness of designed processes, make adjustments based on outcomes.
Ideate, develop and implement maintenance service performance measurement including post-market surveillance, process quality and revenue analyses.
Lead or participate in continuous improvement and innovation initiative in service catalog processes, fostering a culture of high performance and collaboration.
Conduct capability gap analyses during E2E process concept phases to identify enhancements required for new services.
Organize periodic knowledge sharing/ trainings for the new services development team and stakeholders.
You're the Right Fit If:
Minimum 10+ years of experience in service innovation, service engineering, project management, or service delivery operations, within complex technical environments.
You have an ability to work cross-functionally with product management, project management, business process owners/experts and regional stakeholders.
You have a solid understanding of M2O, O2C and R2R processes and their integration within service operations.
You have a strong track record of delivering end-to-end capability transformations in regulated industries such as medical devices or aerospace. (minimum 5 years).
You lead through influence across functions and geographies with an outside-in, customer-first mindset.
You thrive in agile environments and are an ambitious team player with strong communication and coaching skills.
Excellent communication and stakeholder management skills, capable of acting as a SPOC for diverse teams.
Strong background in LEAN methodologies and continuous improvement in service operations.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
