Senior Manager, Partner Optimization

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Manager, Partner Optimization

What does a successful Partner Optimization, Senior Manager do at Fiserv?

As a successful Senior Manager of Partner Optimization in the Credit Processing Delivery Organization, you will ensure that Fiserv delivers on its commitments to our financial institution partners. You will serve a meaningful role in driving Partner Optimization’s P&L and client satisfaction with stakeholders across the organization.

What you will do:

• Oversee team responsible for programs, projects and systems configurations

• Ensure team delivers against client requests and business plans

• Enhance and manage business processes and governance aligned to client and Fiserv initiatives.

• Support development, usage, and management of key performance indicators (KPIs)

• Drive performance against key levers impacting quality and process improvements

• Engage in client-facing activities aimed at increasing demand and retention

What you will need to have:

• 7+ years of experience leading business systems implementations or operations

• 4+ years of success in effectively driving timely delivery of projects

• Proven expertise in data-driven management, metrics and reporting

• 7+ years of experience in leading and motivating teams of 12 or more associates

• Will travel up to 25%

What would be great to have:

• Bachelor’s degree in business, marketing, technology or a related field, or an equivalent combination of education, work and/or military experience

• Experience working in the payments, fintech or financial services industry

• Card processing experience highly desirable

• Solid thought leadership and ability to influence others through collaborative efforts

• Ability to quickly establish credibility and rapport with a broad set of constituencies

• Adaptability and flexibility to excel in a complex, dynamic environment

• Desire to improve processes and develop personnel

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.