MidFull TimeEN
Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering—for each other, for our customers, and ultimately for the people who rely on the services we support.
Discover what your 25,000 future colleagues already know:
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.
Job Responsibilities
Job Responsibilities
Serve as a primary point of contact between UAM and business users to facilitate timely resolution of access management requests.
Administer user accounts, roles, and permissions within clinical trial management applications, ensuring compliance with approved SOPs/WIs
Track and report on key operational metrics such as ticket volumes, ageing, SLA adherence, and escalation trends and provide recommendations to improve service quality and operational performance.
Support the creation, review, and maintenance of controlled UAM documentation, including SOPs, work instructions, and process flows ensuring compliance with organizational policies, audit requirements, and regulatory standards (e.g., GxP or equivalent)
Collaborate with IT security, clinical operations, and compliance teams to develop and enforce IAM policies and procedures tailored to clinical research environments.
Support audits and investigations by providing accurate user access reports and documentation.
Identify opportunities for process improvements and assist in implementing automation for user lifecycle management.
Qualification requirements
Bachelor’s degree in Information Technology, Computer Science, Life Sciences, or a related field (or equivalent experience).
At least 3+ years of experience in IAM, with a focus on user management for healthcare or clinical research applications required.
Familiarity with clinical trial management systems (e.g., Medidata, Oracle CTMS, Veeva Vault, etc.) and relevant regulatory framework.
Knowledge of ITIL Service Management processes including incident, request, and change management required and proficiency with ServiceNow preferred
Solid understanding of IAM principles, account provisioning, and security policies a plus.
Strong analysis, problem solving, and customer service skills required.
Ability to work well independently and in a team environment as well as the ability to handle multiple tasks, prioritize, and meet deadlines.
Excellent written and verbal communication skills.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
