Job Title: Front Desk Customer Service Representative
Reports to: General Manager/Sales & Service Manager
FLSA Status: Non-Exempt
Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile too!
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.
Perks & Benefits:
- Growth opportunities
- Flexible schedule
- Competitive Pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
- Monthly paid training
Requirements:
- Ability to work with children
- Excellent interpersonal communication and organizational skills
- Must be open to cross training and teaching swim lessons
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Must be at least 18 years of age or older
Duties and Responsibilities include the following, other duties may be assigned.
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Conducts sales calls for prospective members.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties.
- Resolves customer concerns/complaints using a professional approach.
- Assists clients with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
- Updates informational displays with accurate and timely promotions and literature.
- Makes collection calls to resolve open account problems.
- Prepares twice daily student lesson schedules for use by instructors and management staff.
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Google, Excel and other software systems.
Certifications and licenses: Lifeguarding/CPR, First Aid and AED certification preferred but not required and can be provided.
Compensation: $15.00 - $18.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
