Control Tower Coordinator

General information

Legal entity

GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. 
This position is also open to anyone recognized as a disabled worker.  

Reference

2026-17425  

Line Of Business

FREIGHT MANAGEMENT

Position description

Type of assignment

Full-time Regular

Function

Operational activities - Operational Administration

Job title

Control Tower Coordinator - Air Freight M/F

Job description

The purpose of this job is to ensure our larger accounts will have an optimal level of service on a daily basis, in which the Control Tower Coordinator will be the one point of contact for operational escalations and in which via the daily proactive management of shipments around the world, we meet the customer's requirements as agreed in the SLA.

Global CT scope, main KPI: On time net performance in line with customer requirements.

Key Accountabilities (including activities)

Manage on time performance

Manage the on-time performance of the customer as agreed in the SLA with the customer, by continuously reviewing the performance of their shipments in the network, and take pro-active actions in cases of challenges, including escalation to the management team.
 Daily monitoring of milestones, shipment reports, online performance dashboard and SLA deadlines via dashboard
 Daily proactively manage exceptions & escalations and report deviation and reason codes
 Anticipate to follow up on risks
 Manage weekly forecast vs capacity, escalate when required
 Work together with OGAM to build contingency plans for peak
 Build a network with the involved countries, and work daily with the involved local operators to always deliver the best solutions and performance for your customer.

Global one point of contact

Be the main point of contact for your customer in case of escalations, but also internally take the lead on operational improvements and management of the shipments of the customer.
 Handling of questions and complaints from customers
 Manage the claim management (registration and first point of contact), escalate to OGAM when required
 Escalation point for countries on operational challenges linked to the customer involved
 Escalate issues / deviations timely to account owner / direct manager.
Customer reporting and other activities
Manage the customer reporting process linked to the performance of your customer on operational level, and discuss where needed the outcome of the analysis with the bad performing countries involved.
 Escalate bad performance where needed on country management level, and/or to your direct manager.
 Run weekly performance and quality reports for all main parties

Continuous improvements & training network

Take the lead on the training of involved staff (around the world in the Geodis network) of the developed tools.
 Identify and manage continuous improvements of daily activities with ops teams in the countries.
 Participate in continuous improvement initiatives to improve operational performance, lead by the OGAM.
 To develop and maintain tools continuously to meet customer requirements
 Training of the developed new tools with the countries around the world which handle thebusiness of the involved customer.

Applicant's profile

5-7 years of experience in the freight forwarding industry in an all-round position of which 2-3 years in a ‘supervising' role.

Necessary Technical / Functional Skills

• Good knowledge of the international freight management, transportation and logistics industry
• Good knowledge of the Geodis Freight Forwarding organisation
• Good knowledge one or more IT systems used within the freight forwarding industry
• Excellent knowledge of Excel
• Good knowledge of freight forwarding processes and documents: supplier conditions, deliver terms, Inco terms, purchase conditions, risks and insurance terms; interest in customs formalities & legislation.
• Good knowledge of SLA of customer – able to deliver customer's service level.
• Excellent communication skills in English.

• Self-starting, flexible team player focussed on solving the customer's logistic
problem/demand.
• Good, representative and pro-active communicator towards clients, colleagues, and suppliers
• Result-driven problem solver able to plan and organise multiple processes from start to finish in a JIT environment and a high-service demanding customer.
• Accurate organiser with strong business acumen able to plan his activities efficiently and keep the overview.
• Responsible, reliable manager able to motivate and coach his team to a higher level

Working time (%)

100

Position location

Position place

Europe

Location

Belgrade

Candidate criteria

Minimum level of education required

BACHELOR'S DEGREE

Years of experience in similar position

Confirmed (5 to 10 years of experience)