MidFull TimeENAsia/Pacific
As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.
Provides business analyst capabilities to the Invesco Service Management (ISM) Office, by analyzing business needs for efficient and cost-effective systems and/or business processes and to facilitate the design, testing and implementation of systems and processes in accordance with company methodology and ISM Office requirements. Business analyst will report to the ISM BA Manager and interface directly with Process Owners, Business Analysts and Developers addressing and solving customer issues.
Key Responsibilities:
Gather and analyze information on existing business processes in order to make recommendations that seek to improve business systems and processes.
Produce clear and unambiguous documentation to detailed proposed solutions/recommendations.
Lead reviews of requirements and designs with relevant stakeholders to obtain agreement and sign off of proposals.
Participate in creating estimates of cost and effort along with implementation plans to enable timely implementation of process or report enhancements.
Work as part of a project team, reporting progress and escalating issues to management as appropriate.
Escalate issues in a timely manner as appropriate to ensure successful completion of process and report enhancements.
Take ownership and responsibility for appropriately sized process improvements and assignments.
Adhere to standards set by the ISM standard policies, procedures and practices.
Provides Customer Support (60%)
o Acts as IT single point of contact to engage resources and facilitate new or enhanced service requests.
o Provides input back to the appropriate service owner(s) regarding service improvement and feature requests made by customers.
o Communicates with and assures key stakeholders are informed throughout all service outages that significantly impact business operations.
o Facilitates meetings with ITS resources and customers to collaborate on key business requirements, goals, and objectives.
o Interacts with customers to solicit and analyze business needs and review project requests.
Contributes to Process Management and Improvements (30%)
o Supports process owners and managers with process execution, management, and improvements.
o Interacts with incident manager to facilitate resolution of complex, critical, or aged incidents.
o Assists and provides backup to one or more process manager roles.
Supports Technology Key Initiatives (10%)
o Interacts with service owners to establish and launch new services and to expand ITS offerings across the enterprise.
o Facilitates meetings with business units to discuss and evaluate major technology investments and support levels.
Work Experience:
Minimum of 2 year proven experience developing the skills required for the business analyst role
This will include carrying out business process reviews and/ or production of business requirements
ITIL process knowledge preferred but not required
Experience with ServiceNow tool.
Familiar with cost / benefit analysis
Able to demonstrate knowledge and use of structured business analysis techniques
Experience analyzing business or technical problems and proposing and implementing solutions
IT literate with good knowledge of the Microsoft suite of products, including Project and Office
Knowledge of process documentation and testing tools
Excellent verbal and written skills (to include process flowcharting and formal business solutions documents)
Must demonstrate a strong customer focused attitude and understand the fundamentals of customer service
Education:
A Bachelor’s Degree, Graduate or Graduate Caliber, or equivalent qualification
At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.
Why Invesco
In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other’s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally.
We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).
What’s in it for you?
As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.
Our benefit policy includes but not limited to:
In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence.
To know more about us
About Invesco: https://www.invesco.com/corporate/en/home.html
About our Culture: https://www.invesco.com/corporate/en/about-us/our-culture.html
About our D&I policy: https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html
About our CR program: https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html
Apply for the role @ Invesco Careers: https://careers.invesco.com/india/
