Student Worker - UNR Med IT

The University of Nevada, Reno (UNR) appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. Final applications must be submitted prior to the close of the recruitment.

If you need assistance or have questions regarding the application process, please contact our recruitment helpline at (775) 784-1495 or jobs@unr.edu. For UNR Med professional job postings, please contact the Office of Professional Recruitment at (775) 784-6778.

The UNR MED IT department is recruiting a student worker to join our Helpdesk team. As a member of the Med IT Helpdesk, you will support Med school operations by fielding Phone calls and chat inquiries for IT support. Candidates should be able to clearly communicate solutions and troubleshoot issues via phone or chat, or appropriately route support calls to a Med IT Technician for follow-up.

Candidates with excellent customer service and organizational skills, along with a basic understanding of using computers in a business environment encouraged. The candidate will receive training on procedures, applications, and classroom technology needed to effectively troubleshoot and resolve issues within Med IT.

Responsibilities

• Fielding and resolving or triaging support calls and chats

• Creating support tickets

• Assisting with inventory

• Occasional in person support calls

• Other tasks as assigned

Required Qualifications

• Must be currently enrolled at the University of Nevada, Reno

Preferred Qualifications

• Basic Understanding of modern enterprise business technology (Operating Systems, Enterprise Applications)

• Customer service experience

• Summer availability

Schedule

• Up to 20 hours per week during the semester, up to 40 hours per week during summer and winter breaks (flexible schedule based on class availability).

• Hours of operation for the Med IT Help Desk are 8:00 am until 5:00 pm, Monday-Friday.

Compensation Grade

Student Level 1

$12.25/hour

About Med IT

The University of Nevada, Reno School of Medicine’s Department of IT serves the many disciplines at UNR Med. We provide support to the classrooms, research laboratories, educational and administrative support staffs, and students. We value customer service and communication with our partners as vital factors in providing great service and results.

Please note, once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter, references, additional documents sections of the application, will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments, prior to the committee review of applications, please contact the candidate helpdesk at jobs@unr.edu.

Attach the following attachment(s) to your application

Resume – (required) List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.

Cover Letter – (optional)

Contact Information for Two References – (optional) Please include name, contact information, and relationship.

Fall 2026 Availability/Class Schedule – (required)

This posting is open until filled

Qualified individuals are encouraged to apply immediately. This search will close without notice when a sufficient number of applications are received or a hiring decision has been made.

A background check will be conducted on the candidate(s) selected for hire.

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment.

References will be contacted at the appropriate phase of the recruitment process.

Applicants hired on a federal contract may be subject to E-Verify.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.

Schedules are subject to change based on organizational needs.

University of Nevada, Reno School of Medicine