With approximately 70,000 employees in more than 100 countries, IQVIA is in a truly unique position to be able to support companies seeking to improve real-world patient outcomes and enhanced clinical trial outsourcing through treatment innovations, care provision and access. With a broad range of healthcare information, technology and service offerings, IQVIA provides solutions that span clinical to commercial, bringing clients an exceptional opportunity to realize the full potential of innovations and advance healthcare outcomes.
Role Purpose
Within the Finance Department and in partnership with the sales teams, the Sales Administrator's mission is to secure revenue recognition.
The Sales Administrator's mission is critical in order to reduce the Unbilled (accruals), improve the quality of the invoicing and thus improve the DSO. It´s a key role for the organization and to support our Sales activity.
The Sales Administrator is a real partner of commercial services in order to improve quality and efficiency of opportunities/ Billing Notification Forms/ information collection.
Key Responsibilities
Sales Order & Contract Administration
- Create, maintain, and update sales orders, BNFs, credit memos, and related records in CRM and SAP
- Ensure contractual terms, pricing, billing models, and revenue allocation are accurately reflected in systems
- Support Statement of Work (SoW) and contract setup in coordination with Sales and Contracting teams
Order‑to‑Cash & Billing Readiness
- Prepare orders for billing and ensure completeness and compliance prior to invoicing
- Support billing execution, including resolution of standard exceptions and corrections
- Assist with pass‑through, intercompany, and billing model‑specific requirements (fixed fee, time & materials, milestones)
Acquisition & Change Support
- Support acquisition Go‑Lives by assisting with data setup, validation, and post‑Go‑Live stabilization
- Help manage increased exception volumes during system cutovers and process transitions
- Follow standardized processes and guidance defined by Sales Admin leadership and Finance
Stakeholder & Process Support
- Act as an operational interface between Sales, Finance, Contracting, and Systems teams
- Participate in pipeline calls or operational meetings as required and update systems accordingly
- Maintain documentation, trackers, and shared repositories to ensure data accuracy and audit readiness
Continuous Improvement & Controls
- Identify recurring issues and escalate process gaps or data quality concerns
- Support process improvements, standardization, and automation initiatives under guidance of senior team members
- Comply with internal controls, segregation of duties, and audit requirements
Scope & Complexity
- Supports multiple profit centers and customers, including strategic and acquired accounts
- Operates across CRM, SAP, PSA, and supporting tools
- Handles moderate transaction volumes with defined procedures and escalation paths
- Works under tight timelines, particularly during month‑end and quarter‑end close
- Requires accuracy, attention to detail, and ability to manage operational priorities
Required Qualifications
- Fluent in french and english
- Bachelor’s degree in Business, Finance, Administration, or related field (or equivalent experience)
- 0–3 years of experience in Sales Administration, Sales Operations, Finance Operations, or Customer Support
- Strong attention to detail and data accuracy
- Proficiency in Microsoft 365 tools (Excel, Outlook, Teams, SharePoint)
- Ability to follow defined processes and work effectively in a fast‑paced environment
Preferred Qualifications
- Experience with SAP, Salesforce (SFDC), PSA, or similar CRM / ERP systems
- Exposure to Order‑to‑Cash, billing, or contract administration processes
- Experience supporting multi‑entity or acquisition environments
- Proficiency in English; French is a strong asset for France‑aligned roles
Behavioral Competencies
- Service‑oriented and collaborative mindset
- Strong organizational and time‑management skills
- Willingness to learn and accept coaching
- Ability to manage routine tasks while handling exceptions calmly
- Team player with a continuous improvement mindset
Career Progression
This role is positioned as an entry‑level / early‑career operations role and provides a foundation for progression to:
- Sales Admin Operations Analyst 2
- Senior Sales Admin / Subject Matter Expert
- Sales Operations or Finance Operations specialist roles
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.
