Team Member

Summary

The Team Member enhances the theater experience by providing universal coverage and assistance to Emagine guests through identifying and recommending appropriate products, solutions and services that will improve their overall movie entertainment experience.


Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Greet and educate guests about concession items, movies, rating systems, and theater directions so guests feel welcomed, well informed, and are able to choose from a variety of options.
• Provide outstanding customer service by consistently going above and beyond to ensure all guests enjoy their Emagine experience.
• Identify and recommend additional concession and seating offerings to enhance the overall movie entertainment experience for our guests.
• Accurately process and disburse cash and credit card transactions to ensure a quick and efficient payment processing experience.
• Monitor individual theater environment and enforce Emagine’s Code of Conduct so guests enjoy a relaxing, safe and enjoyable entertainment experience.
• Monitor and maintain food and beverage quality to ensure guests are served quality products that enhance their Emagine experience.
• Monitor and maintain restrooms, lobby and theatres to ensure a comfortable and clean experience for all patrons.

 

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Competencies: To perform the job successfully, an individual should demonstrate the following
competencies:


Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments; develops new approaches to meeting customer needs and sales goals; able to follow instructions and respond to management direction; develops alternative solutions.


Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others; views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.


Organizational Support - Follows policies and procedures; completes daily tasks correctly and on time; supports organization's goals and values.


Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.


Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; asks for and offers help when needed.

 


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Performance Measurements

1. Crew Member functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
2. Monies are balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained. 
3. Good relations exist with guests. Guest problems or questions are courteously and promptly resolved.
4. Good working relationships and coordination exist with other team members and management.
5. Company sales goals are consistently met and promotions are supported.

Computer Skills

Basic computer skills

Certificates, Licenses, Registrations
Not applicable

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate to loud.