Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.
Qualifications
What we are looking for
Strong communication skills verbal and written
High work ethic and self-initiative
Proven customer service skills, including ability to be resourceful and creative
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Ability to stand and walk for extended periods of time
