This position is full-time and will work 40-hours per week. It is full-time benefit eligible.
PSR Educator
Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health—they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.
Job Summary
The PSR Educator is an experienced professional responsible for the design, delivery, and evaluation of education programs that support excellence in front-end revenue operations. This role ensures consistent competency across Patient Service Representatives (PSRs) in call handling, scheduling, and registration, aligning training with Prevea's mission, strategic priorities, and operational standards. The PSR Educator serves as a subject matter expert and consultative partner to leadership, driving standardization, supporting process improvement, and enhancing the overall patient experience through effective education and workforce development.
What you will do
- Education Strategy & Program Ownership: Design and maintain standardized training programs for onboarding and ongoing development. -Evaluate training effectiveness and adjust based on performance data and feedback. -Develop continuing education to support workflow, payer, and system changes
- Staff Development & Coaching: Deliver training in call handling, scheduling, and registration. -Provide targeted coaching to improve performance and consistency. Support leaders in onboarding, reinforcement, and performance development
- Practice Support & Subject Matter Expertise: Serve as a resource for front-end best practices and standards. -Partner with leaders to standardize workflows and reduce variation. -Identify gaps through observation and data; recommend training solutions. -Maintain training materials, job aids, and reference tools.
- Cross-Functional Collaboration & Change Support: Partner with operations, IT, and leadership on workflow and system changes. -Translate changes into clear training and adoption strategies. -Support initiatives related to registration, access and patient experience
- Quality, Compliance & Continuous Improvement: Reinforce service standards and patient-centered communication. -Use performance data to inform training priorities and improvements. -Contribute to process improvement through education and root cause insights. -Ensure training aligns with regulatory, payer, and organizational requirements. -Promote adherence to documentation, privacy, and revenue cycle standards
Education Qualifications
- High School Diploma and/or GED Required
- Associate's Degree or Bachelor's Degree in healthcare, education, or related field Preferred
Experience Qualifications
- 3-5 years experience in healthcare operations, revenue cycle, patient access, clinical support services, or related healthcare operations functions. Required
- 1-3 years experience developing or delivering staff training, onboarding, coaching, education or workflow instruction. Required
- Experience utilizing Epic or another electronic health record system in a healthcare environment. Preferred
Skills and Abilities
- Advanced knowledge of front-end revenue operations, including call handling, scheduling workflows, and registration processes
- Demonstrated ability to design, deliver, and evaluate training programs with measurable impact
- Strong consultative skills with the ability to influence without direct authority
- Excellent verbal, written, and interpersonal communication skills
- Ability to analyze data and translate insights into training and process improvements
- Strong organizational and project management skills with the ability to manage multiple priorities
- Ability to build relationships across departments and support change adoption
- Commitment to fostering a culture of continuous learning and improvement
Physical Demands
- Sit - Frequently
- Stand - Occasionally
- Walk - Occasionally
- Drive - Rarely
- Climb (Stairs/Ladders) - Rarely
- Bend (Neck) - Frequently
- Gross Manipulation (Hands/Arms) - Constantly
- Squat - Rarely
- Twist/Turn (Neck) - Occasionally
- Twist/Turn(Waist) - Occasionally
- Lift/Carry 0-10 lbs. - Rarely
- Lift/Carry 11-25 lbs. - Rarely
- Lift/Carry 26-35 lbs. - Rarely
- Push/Pull up to 10 lbs. - Rarely
- Push/Pull 11-25 lbs. - Rarely
- Push/Pull 26-35 lbs. - Rarely
- Reach (Above shoulder level) - Rarely
- Reach (Below shoulder level) - Constantly
- Simple Grasping (Hands/Arms) - Constantly
- Fine Manipulation (Hands/Arms) - Constantly
- Gross Manipulation (Hands/Arms) - Constantly
Working Conditions
Travel Requirements
- 40% Travel as needed, only to Prevea clinic locations for training and observations
Hearing Requirements
- Hears Whispers < 3 feet - Constantly
- Hears Whispers 3-8 feet - Constantly
Vision Requirements
- Color Discrimination - Constantly
- Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly
- Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly
Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
