Position Summary
The Surgical Coordinator is responsible for the timely and efficient scheduling of patients designated for surgical procedures to be performed by NSPC physicians.
Duties and Responsibilities
- Schedules, reschedules, and cancels onsite surgical procedures properly and according to established NSPC guidelines.
- Obtains and records patient demographics, insurance information, and all other pertinent details accurately in new and current patient charts to guarantee proper medical care and accurate claim payments.
- Communicates pre-surgery instructions accurately to scheduled patients.
- Interfaces with appropriate staff to ensure a cohesive working relationship in providing patient care services.
- Enters notes/special instructions needed for scheduling in the electronic medical record (EMR) system.
- Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
- Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
- Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
- Confirms patient’s insurance provider and either obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
- Ensures patients have proper medical clearance and pre-surgical testing as needed.
- Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
- Ensures completion of assessment for advance directive, including DNR when applicable.
- Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
- Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
- Adhere to and uphold all applicable federal and state compliance regulations, the NSPC Code of Conduct, the NSPC Employee Handbook, compliance policies and procedures, and applicable healthcare fraud, waste and abuse laws.
- Understand, comply with, and enforce all NSPC policies, procedures, codes of conduct, and OSHA and HIPAA privacy rules.
- Annual completion of compliance training.
- Adherence to the overall compliance program.
- All other duties as assigned.
Qualifications and Skills
- High school diploma or general education degree (GED) equivalent.
- CPR/BLS certification is a plus.
- At least one year of related administrative experience and/or training, preferably in a healthcare environment.
- Excellent patient care skills and awareness of the legal implications of work and words in healthcare.
- Knowledge of business/healthcare operations and standards of best practice, preferably those related to a specialty care provider.
- Knowledge of and experience with EMR and/or Electronic Practice Management systems and technologies.
- Proficiency with Microsoft Office suite, specifically Word and Excel.
- The capacity to work in a fast-paced and demanding environment, while demonstrating resourcefulness and proactivity.
- Excellent organizational/multi-tasking skills with acute attention to detail.
- Ability to provide outstanding customer service at all times by communicating effectively and professionally with a diverse population.
