Job Description
To effectively manage and oversee all operational aspects in the achievement of the business objectives
To oversee and optimize day-to-day operations, ensuring efficiency, compliance, and alignment with strategic objectives. The role focuses on driving operational excellence, cost management, and delivering superior customer experiences.
Job Description
- Control expenditure and identify process improvements to contain and reduce costs
- Creates solutions to meet customer demands
- Deliver internal and external customer service excellence through adherence to quality service standards
- Manage risks in own area of responsibility
- Ensure development and continuous value add improvement to operational processes
- Manage team delivery against goals in the area of responsibility
- Manage performance moderation, disciplinary action, recognition, and retention processes in line with HR policies and procedures
- Participate in Talent Management practices and processes in line with HR policies and procedures
- Implement employment equity plan targets in all recruitment and employee movement activities
- Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
- Ensure skills are transferred in specific functions
- Ensure conflict resolution and respond to any complaints or concerns
- Set relevant stretch goals for team and motivate achievement
- Collate, manage, and report on daily, weekly, monthly operational progress as aligned to strategic objectives
- Track, control, and influence activities within the team.
- Manage the core processes and ensure that the correct procedures are applied, and transactions / procedures are processed and followed by the team
- Attending and presenting – OPSCO/MANCO as well as different Operations forums
Soft Skills
- Excellent leadership and people management capabilities.
- Strong analytical and problem-solving skills.
- Effective communication and stakeholder engagement.
- Proven experience in performance management
- Ability to work under pressure and manage multiple priorities
Qualifications & Experience
Education
- Bachelor’s degree in business administration, Operations Management, Supply Chain Management, or related field.
Experience
- 5 - 8 years of experience in operations related role.
- Exposure to process improvement or operational projects is advantageous.
Technical Skills
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Understanding of operational workflows and reporting.
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Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
19/05/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
