Medtronic
Cardiac Rhythm Management District Service Manager - Little Rock and Memphis
🇺🇸Arkansas, United StatesRemote available9 days ago
From $137KMid
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.
POSITION DESCRIPTION:
Lead, develop and motivate Cardiac Rhythm Management (CRM) service employees to deliver education and technical expertise in the hospital, clinic and other care settings to physicians and allied health professionals. Lead and drive execution of CRM service strategy, programs, and key initiatives to efficiently optimize resources, deliver customer value and deliver exceptional service. Partner with sales teams to achieve implant, revenue, inventory and expense goals for assigned geography.
POSITION RESPONSIBILITIES:
Manage CRM Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals.
Provide ongoing feedback and coaching to direct reports; provides regular performance reviews, goal setting discussions, development discussions, and implements corrective actions where necessary.
Responsible for CRM Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
Lead team to implement CRM service strategy, programs, new technology solutions that impact service delivery and key initiatives.
Drive service optimization and efficiency and new service models.
Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve service-related business objectives.
Work with regional and district leadership to align resources based on business priorities and appropriate service demands.
Ensure efficient, effective use of inventory, expenses and assets, and apply Customer Focused Quality Concepts.
IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME
Bachelor's Degree
5 years of successful professional experience with 3 years of successful clinical experience
NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:
Medtronic experience in role that interacts with a Field organization
Knowledge of local cardiac customer base
Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups
Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry
Training and experience with Lean Sigma principles
Demonstrated business acumen
Demonstrated leadership skills involving coaching and employee development
Capable of critical/strategic thinking; ability to execute strategy
Working knowledge of Microsoft office applications
PHYSICAL JOB REQUIREMENTS:
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with temporary or permanent adaptive needs to perform the essential functions.
Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile.
Continuous verbal and written or printed communications, including through electronic devices (mobile phone and PC)
Occasional handling of equipment and supplies weighing up to 35 pounds, and moving items from one surface to another at approximately the same level, and from ground level to table height
Sitting, standing and/or walking for up to eight plus hours per day
Environmental exposures include infectious disease, radiation, MRI, and blood and bodily fluids
Ability to wear a 5-7lbs lead apron for extended periods of time
Frequently required to manipulate objects, tools and controls
Frequent bending or stooping or balancing to manipulate cables and/or manage inventory
Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship
At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
