Note: Onsite/Non-Remote in Maryville, TN. To be considered you must live in a commutable distance to Maryville, TN. If you live outside of a commutable distance, your willingness to relocate must be listed at the top of your resume or within a cover letter.
We are seeking an AI Developer who can design and deliver enterprise-grade conversational AI (chatbots/assistants) and agentic AI (autonomous or semi-autonomous agents that plan and execute tasks). This role will build AI solutions using a mix of low-code platforms and pro-code development (e.g., Python), integrate with internal systems (APIs, databases, .NET apps), and implement Retrieval-Augmented Generation (RAG) patterns for secure, grounded enterprise responses.
You will also help modernize automation by extending RPA workflows with AI capabilities (classification, extraction, decision support, conversational front-ends), and by building orchestrated agent workflows using tool-calling, MCP servers, and enterprise integration patterns.
COMPETENCIES AND SKILLS:
- Hands-on development experience building AI experiences (chatbots, assistants, or agents).
- Ability to deliver using low-code tools and pro-code, including Python (preferred) and REST APIs.
- Strong understanding of:
- Conversational AI design (dialog patterns, user experience, prompts)
- Agentic AI concepts (planning, tool use, autonomy boundaries, guardrails)
- RAG fundamentals and implementation patterns
- Experience integrating with enterprise systems: APIs, SQL, data services, authentication/authorization.
- Understanding of basic software engineering disciplines: source control, testing, environments, CI/CD, reliability.
- Proficiency in Python and other applicable programming languages.
- Understanding of governance/compliance for enterprise AI (PII handling, audit trails, model risk practices).
- Good knowledge of API handling (both SOAP and RESTful) is a plus
- Strong knowledge of Error reporting techniques, exception handling procedures is a plus
- Good understanding of Dev, QA and Prod environments and the ability to promote code across the landscapes is required
- Experience in one or more of the following is a plus:
- Power Platform / Copilot Studio
- Azure AI services, OpenAI-compatible APIs, or comparable stacks
- RPA platforms (UiPath / Power Automate / Blue Prism)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Build and maintain chatbots using low-code (e.g., Copilot Studio / Power Platform / other) and/or pro-code (Python-based frameworks).
- Design conversation flows: intents, entities, prompts, dialog management, fallback strategies, escalation to human support.
- Implement enterprise controls: grounding, citations, safety filters, logging, and user experience patterns.
- Understand and apply the difference between:
- Conversational AI: primarily dialogue-driven Q&A and guided flows.
- Agentic AI: goal-driven systems that plan, call tools, and complete multi-step tasks.
- Build agents that can:
- Call APIs and internal services
- Execute business workflows
- Use tools (search, data retrieval, ticketing, approvals) safely with governance controls
- Integrate knowledge sources: SharePoint, files, databases, internal wikis, ticketing systems, and line-of-business apps.
- Integrate AI capabilities into internal applications (especially .NET ecosystems).
QUALIFICATIONS:
- 2+ years experience delivering production ready chatbots connected to Enterprise systems, or 2 years of AI experience plus 5+ years of .Net.
- Prompt engineering.
- LLM model tuning.
- Professional communications skills, both verbal and written. Good team player.
- Manage personal workload and work under tight timeframes.
- Must be able to work independently with minimal supervision.
- Bachelor’s degree in Computer Science, Engineering, or a related field preferred.
PHYSICAL DEMANDS:
- Occasional: bending, kneeling, squatting, standing, walking, reaching, overhead reaching, and fine motor skills
WORK ENVIRONMENT:
- Normal office environment and office lighting
- Within the Smith & Wesson manufacturing facility employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting
- All employees are required to apply ergonomic correctness to all job tasks
Updated 4/29/26
