Description
Personetics is shaping the Cognitive Banking era, harnessing AI to help banks anticipate customer needs, provide actionable insights, and deliver intelligent financial guidance. Our platform continuously analyzes and leverages real-time transactional data, enabling banks to proactively support customers in managing their finances and reaching their goals.
As industry leaders — yes, we really are leaders — we partner with the world’s top financial institutions, empowering over 150 million customers monthly across 35 global markets from offices in New York, London, Singapore, São Paulo, and Tel Aviv
About the position
We are looking for a highly capable and customer-oriented Professional Service Engineer to join our Professional Services organization.
This is a hands-on technical role focused on implementing, integrating, configuring, and supporting enterprise software solutions within complex customer environments. The position bridges architectural design and real-world execution, ensuring that technical solutions are delivered reliably, securely, and at scale.
The Professional Service Engineer works closely with Solution Architects, Product teams, R&D, and customer technical stakeholders to translate high-level architecture into production-ready deployments.
This role includes both remote and occasional on-site customer engagement.
Responsibilities
- Implement enterprise software solutions based on architectural designs and technical design documentation.
- Translate architectural specifications into concrete environment configurations across on-premises, private cloud, and SaaS deployments.
- Perform system installation, configuration, and integration activities in customer environments.
- Lead or co-lead technical working sessions with customer infrastructure and application teams.
- Troubleshoot integration and production issues in collaboration with customer engineers and internal R&D teams.
- Support complex upgrades, migrations, and go-live activities.
- Provide advanced production support and conduct structured root-cause analysis.
- Participate in technical project kick-offs and contribute to structured release readiness processes.
- Travel occasionally to customer sites for deployment workshops, performance validation, and critical troubleshooting.
- Create and maintain high-quality technical documentation including installation guides, upgrade procedures, and integration materials.
- Contribute to automation, tooling, and process improvements to enhance delivery quality and repeatability.
Requirements
- 2–4 years of experience in technical implementation, system integration, application support, or similar customer-facing technical roles
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience
- Strong troubleshooting and debugging skills across application, infrastructure, and integration layers, with the ability to work directly with customer technical teams and manage multiple priorities
- Hands-on experience with enterprise software deployment and configuration in customer environments
- Experience with Java / Tomcat / Linux / Shell scripting
- Experience with containerized and cloud-based environments, including Kubernetes / AWS / Azure
- Practical experience with APIs, authentication, SQL, and relational databases (e.g. MSSQL / MySQL)
Nice to have
- Exposure to SaaS deployments and cloud platforms
- Familiarity with deployment automation or CI/CD concepts
- Experience supporting performance validation or large-scale environments
- Front-End: Android, iOS, Web high level knowledge and debugging knowledge approach
Benefits
None
