Description
Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.
With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless, localised shopping experience.
We’re looking for a Technical Solutions Engineer to lead discussions with clients, design integration scopes, and ensure smooth implementation of our platform. This role combines post-sales technical consulting, hands-on integration work, and cross-functional collaboration with Product, R&D, Sales, and Customer Success teams.
Responsibilities
- Lead technical discovery and integration discussions with new and existing clients.
- Explain solution capabilities and recommend best practice integration approaches.
- Demonstrate demos and training sessions.
- Own the integration lifecycle: technical scoping, data flow definition, API setup, configuration, troubleshooting, and delivery.
- Work with Development teams to address client-specific requirements and resolve issues.
- Provide ongoing technical guidance to internal and externals stakeholders.
- Act as a product expert and share client feedback with Product/R&D.
Requirements
- 3+ years in solutions engineering, system engineering, or system integration (SaaS/web).
- Strong knowledge of REST APIs, JSON, HTTP, and relational databases (SQL).
- Understanding complex system architectures and data flow.
- Experience in debugging, troubleshooting, and analysing logs.
- Familiarity with HTML/CSS; JavaScript preferred; PHP/.NET a plus.
- Experience with eCommerce platforms (e.g., Shopify, Magento, SFCC) is an advantage.
- Excellent communication skills; able to explain complex concepts to varied audiences.
- Experience working with distributed teams; ability to manage multiple projects.
