Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city’s longest running luxury hotel and a beautifully restored piece of the city’s history. The hotel elegantly combines the grandeur of the early 1900’s with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.
Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of “Hoosier Hospitality” are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.
Overview:
The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop graduates into successful managers in the division they wish to pursue. The Rooms LID will spend a portion each week working within the department and completing Learning Commitments throughout the training property. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.
Responsibilities:
· Oversees the performance of staff and takes corrective actions when necessary
· Scheduling of staff
· Maintains accurate payroll records to ensure staff is paid correctly
· Cleaning and inspecting guest rooms
· Responds to guest requests and complaints as required
· Monitor’s product inventory and order additional products as necessary
· Interviewing and selection of staff
· Follow up on established training steps.
· Handle guest comments and complaints and ensure guest satisfaction.
· Communicate with guests and receive feedback.
· Ensures that all housekeeping Front Office operations are performed according to Omni Hotels standards
· Will be responsible for meeting with Division head weekly, Director of Human Resources each month and corporate mentor bi-monthly
Qualifications:
· An Associate’s degree or higher is required, preferably in Hospitality Management.
· Previous Housekeeping or Rooms Division experience is preferred.
· Must be willing to work 47.5 hours per week with a flexible schedule
· Willingness to relocate upon completion of the program to ensure timely promotion to a management role
· Previous experience in a hotel or a related field preferred
· Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring and friendly personality
· Projects enthusiasm, professionalism and a positive attitude at all times
· Pays precise attention to detail, order and cleanliness
· Has outstanding written and verbal communication skills, and exceptional phone manner
· Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
