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JOB DESCRIPTION
Job Title:
Junior Coordinator
Team:
Invoicing
Reports To:
Team Leader
OVERVIEW: The position of Junior Coordinator consists of being responsible to produce and dispatch correct invoices to customers within the assigned geographic area and/or customer portfolio according to established procedures.
Key Responsibilities & Tasks:
- Complete a basic check on all invoices including delivery note, products and quantities supplied, prices, charges, discounts, etc…
- Liaise with the respective Customer Services regarding missing customer terms and prices and with the supply chain for missing or doubtful delivery notes, quantities, costs and charges
- Match the relevant delivery receipt note to the invoice when applicable
- Match the relevant supporting documents for cylinder invoices
- Coordinate and control dispatch of electronic invoices to assigned customer portfolio as per guidelines provided by Customer Services and within the set performance timeframe
- Send manual invoices to printer in local Customer Services as soon as the invoices are correct and ready for dispatch in order to minimize the invoice lay days
- Provide first point of contact for Customer Services regarding missing
- invoices and copy invoice requests.
- Escalate to Team Leader on the problems related to electronic invoices dispatch failure and late invoices /delivery receipt notes -Follow up complaints/non compliances through improvement/complaint system in place.
Qualifications, Requirements and Additional Preferences
- Diploma / Degree Holder
- Has 0 to 2 year of work experience, Fresh grade/ temp staff/contract/ Intern
- May have limited understanding of the competency
Skills and Competencies
Language Skills
- Basic Business English writing and speaking skills (can express his/her thoughts using the simple and most common English phrases) Able to express thoughts using the simple and most common English phrases.
Computer Skills
- MS Excel - Tables & Formatting
- Email - Able to write simple emails
Individual Competencies
- Ability to perform the task under supervision
- Attention to Detail
- Able to adapt to the tasks
- Energetic
- Ability to calmly take criticism
- Team Player - Able to collaborate with team members, Be flexible and positive attitude
- Achieve monthly KPI targets set by the management team
-Error Ratio (During probation – Maintain Less than 2% & Upon confirmation - 1%)
-Lay days
-Individual Productivity
-Handling Days
-Response Time
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