Accepting applications until: 

Job Description

Key Responsibilities

Collaboration

• Support the sales team by providing timely and accurate information to assist in client discussions.
• Maintain professional and effective communication with customers and all stakeholders.
• Work closely with Fulfilment teams and Digital Faults team to ensure customers receive accurate campaign information and any issues are swiftly resolved.
• Contribute to the implementation and improvement of initiatives within Commercial Operations.

Customer Support & Relationship Management

• Respond promptly to customer inquiries, ensuring thorough and efficient resolutions.

• Build and maintain strong relationships with customers, proactively understanding their needs and expectations.

• Accurately schedule digital campaigns in internal systems, ensuring alignment with customer requirements.

• Manage campaign artwork, collaborating with the referral team to ensure compliance with Global and partner advertising regulations.

• Provide post-campaign analysis, evaluating performance and identifying opportunities for improvement.

• Advise both customers and sales teams on campaign delivery requirements and expectations.

• Ensure service levels are met in line with agreed SLAs, maintaining high standards for client satisfaction.

• Using monitoring tools to track campaign performance and ensure delivery success.

Data & Process Management

• Use in-house systems to ensure accurate scheduling of customers’ digital campaigns.

• Respond to all customer and commercial emails within 4 hours to ensure timely communication.

• Monitor digital campaigns closely, ensuring 98%+ are delivered as planned.

• Review and approve customer copies according to the Copy Approval guidelines, ensuring they are accurately scheduled in the system.

• Proactively follow up with customers and commercial teams regarding artwork submissions and any late artwork.

• Collaborate with external partners (Telent & Adxba) to resolve screen issues and effectively communicate resolutions to customers.

What You’ll Love About This Role

Think Big: There is a lot of variety in the role which means every day there is an opportunity to learn something new

Own it: Seeing live campaigns provides a real sense of pride

Keep it Simple: Keep focussed on the end goal and get things done

Better Together: Collaborate with Commercial sales to drive commercial success

What Success Looks Like
In the first few months, you will have

• Gained a comprehensive understanding of our campaign scheduling and monitoring systems.

• Developed a clear understanding of the campaign delivery cycle, from planning and booking to successful campaign execution.

• Acquired in-depth knowledge of Global’s range of products and inventory.

• Demonstrated the ability to handle calls and emails from both internal and external customers confidently and effectively.

• Embraced and contributed to a culture of cohesion, collaboration, and continuous improvement, ensuring ongoing team success and development

What you will need
The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following:

• Excellent interpersonal and organisational skills
• Proactive attitude
• Solutions driven
• Accuracy and attention to detail with willingness to “get the job done”
• Can work under pressure and to tight time scales
• Excellent communication skills and confident dealing with people
• Prioritisation
• Able to learn new systems quickly
• Computer literate with good excel knowledge
• Flexible and adaptable to work in a fast paced, changing environment
• Working with minimal direction
• Ability to Work collaboratively with colleagues to achieve goals
• Customer focused with great customer service skills
• This role requires a minimum office attendance of three days per week. Specific office days may be determined based on business needs and team collaboration requirements.