Full TimeTemporaryEN
As a Beauty Confidant, you will provide personalized beauty guidance within an iconic luxury setting, leveraging in-depth knowledge of CHANEL’s fragrances, makeup, and skincare. Collaborate closely with a dedicated team in a boutique that celebrates individuality and beauty, while building lasting client relationships that contribute to the brand's esteemed legacy.
In this role you will report to a Boutique Manager and will closely collaborate with Make-up artists and Learning teams.
WHAT IMPACT YOU CREATE AT CHANEL
This role goes beyond the transactional aspects of retail, it involves creating an immersive, story-driven experience that brings the legacy of CHANEL to life. The Beauty Confidant is not just a salesperson but an ambassador of CHANEL's values and aesthetic, tasked with translating the intangible allure of the brand into a tangible reality for clients. In this role you will be able to:
Elevate Client Experiences: By offering tailored advice and immersive brand storytelling, you can turn a simple purchase into a memorable event, reinforcing client loyalty and enhancing the prestige of the CHANEL brand.
Drive Brand Engagement: Your interactions are pivotal in deepening the emotional connection between clients and CHANEL, which is crucial for customer retention and word-of-mouth advocacy.
Influence Sales and Growth: Through personalized service and expertise, you will not only drive immediate sales but will also contribute to the long-term growth and market positioning of CHANEL by creating a loyal client base.
Champion the Omnichannel Approach: By integrating digital strategies with in-store experiences you will ensure the Company remains at the forefront of retail innovation, providing a cohesive and modern experience for clients.
Maintain Brand Integrity: The meticulous upkeep of the boutique and adherence to CHANEL’s standards reinforces the brand's image of luxury and exclusivity, which is essential for maintaining its high market standing.
EXPERIENCE AND QUALIFICATION
Eagerness and willingness to take care of the client; retail experience is a plus.
Have a University Degree Diploma and experience of a minimum of 3 years in a sales position in a retail environment, luxury experience would be an advantage.
Selling skills and performance-driven
Knowledge of operations
Technology savvy and digital trend awareness
Turkish and English are mandatory
SOFT SKILLS
Interpersonal skills, ability to establish an emotional connection and build a relationship
Empathy and listening skills
Generosity and "art of caring"
Curiosity, openness, and eagerness to learn
Problem-solving and ability to deal with complexity and change
Self-awareness, self-confidence
Enthusiasm, energy, and motivation
Storytelling and ability to engage and inspire
Team spirit, ethics, and integrity
Positive body language
YOU ARE ENERGIZED BY...
A love for high-end beauty products and an appreciation for the craftsmanship and story behind the CHANEL brand. A knack for visual aesthetics and the ability to maintain the boutique's luxurious ambiance.
The desire to build genuine, long-term relationships with clients by offering them a tailored and luxurious shopping experience. An interest in leveraging digital platforms to enhance the client experience both in-store and online.
A thirst for knowledge about CHANEL's products, history, and the evolving landscape of beauty and retail. Enjoyment in sharing knowledge and best practices with colleagues and contributing to a collective goal.
The drive to reach and exceed sales goals, while also contributing to the boutique’s operational success.
WHAT YOU WILL BRING
Continuously advancing your knowledge of Fragrance & Beauty Products is key to mastering CHANEL's extensive product range, enabling you to provide customized recommendations and demonstrations that elevate client trust and delight.
Your understanding of the nuances of luxury service, including presentation, etiquette, and exclusivity, will help to ensure the brand’s high standards are consistently upheld.
Your exceptional communication and the ability to articulate the brand’s history, aesthetic, and product details with poise and elegance. This goes hand in hand with a sense of contact—a warm, inviting demeanour that makes clients feel valued and understood.
Understanding and connecting with clients' desires and aspirations is key to delivering personalized service that resonates on an emotional level.
The luxury retail environment is dynamic, requiring from you the ability to gracefully navigate changes in client needs, market trends, and business strategies.
You thrive in a team setting, contributing to a positive, unified boutique atmosphere and working seamlessly with colleagues to elevate the client experience.
WHAT CHANEL CAN OFFER YOU
You will master luxury service and communication, ensuring every client encounter reflects CHANEL's excellence and leaves a lasting desire to return.
You will sharpen client relationship strategies, personalizing experiences to foster loyalty and satisfaction.
Your skills in delivering bespoke beauty consultations and product recommendations will be honed to align with individual client styles.
Additionally, you will learn to manage and organize stock with precision, maintaining impeccable boutique standards, and handling deliveries with accuracy and care.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
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