As the Technician - Data Center, you will be responsible for effectively performing assigned tasks in a data center, including general datacenter, servers and network devices setup, maintenance and troubleshooting. You will be accountable for setup and operational functions, assembly, equipment operation, general maintenance and housekeeping at assigned project locations.
Responsibilities:
- Perform weekly sweeps of server and storage equipment in the data center, detecting hardware and network connectivity issues; collect and analyze ipmi-sel data and vendor-specific platform management logs
- Diagnose server and storage equipment connectivity issues, including basic troubleshooting of network transceiver and optical fiber signal strength problems, using tools and procedures established in the data center
- Use collected diagnostic information to engage vendor support organizations (HPE, Dell, IX, etc.) by opening support cases and following up on hardware fixes and investigations as requested
- Collaborate with the data center operations team to manage the logistical aspects of the break-and-fix process, including escorting vendor contractors for repairs and ensuring alignment with established operational practices
- Oversee the logistical aspects of Return Material Authorization (RMA) processes for components such as rPDUs, network switches, and field-replaceable units (PSU, fan modules, controller modules)
- Provide hardware support for installations, moves, additions, and changes
- Decommission IT equipment such as HDD/SSD, networks, servers, storage, and backup devices
- Conduct regular physical and visual inspections of equipment and data center facilities
- Manage inventory records and perform regular cycle counts to ensure asset accuracy
- Update documentation for structured cabling and materials during new installations
- Oversee capacity management in terms of space, power, cooling, and patch panel port availability
- Understand and follow incident and change management processes
- Submit regular reports on move, change, support requests, and other activities, maintaining continuous improvement efforts
- Light traveling from site to site
- Perform other duties as assigned
Qualifications:
- High School Degree or Equivalent required; Bachelor's Degree - IT Business or related field preferred
- Licenses/Certificates/Designations: CCNA and CCNP preferred
- 2 years in an enterprise Data Center environment with strong knowledge of data center best practices
- Proficiency in troubleshooting and diagnosing server hardware issues from major vendors
- Experience troubleshooting Ethernet network connectivity issues, including RJ45 copper uplinks and LC/MPO fiber uplinks
- Good understanding of data cabling and patching
- Strong organizational and communication skills with the ability to manage multiple competing priorities
- Ability to respond promptly to issues, provide updates, and escalate when necessary
- Fluent in English
- Valid driver’s license
- Ability to travel 0% - 25%
- Basic computer skills preferred
- Field Service or Data Center Technician experience preferred
Working Environment: Data Center - The data center work environment is a highly secure, physically demanding, and structured operation, characterized by its loud, controlled temperature conditions and 24/7/365 uptime. The environment demands a high attention to detail and strong problem-solving skills to manage and troubleshoot critical equipment during regular operation and in emergency situations. Lifting up to 50 lbs, regular bending, stooping, climbing and long periods of walking / standing will be required.
Physical Expectations:
- Work is physically strenuous, and workers are required to lift heavy packages up to 50 pounds.
- Work may require excessive bending or stooping.
- Employee required to walk long distances repeatedly throughout the day.
- Employee required to climb ladders.
- Employee required to use hand tools.
