Senior Patient Access Operations Coordinator (PRN/As Needed)

Responsible for coordination of business operations of the Patient Access Department. Supervise, train, mentor, and develop staff to ensure departmental objectives are met. Responsible to coordinate the business and administrative operations of the 24/7 Patient Access Department. Perform supervisory duties which include hire, train, and evaluate the Patient Access team. (Admissions, Emergency Department, Laboratory and Radiology Registration and Scheduling, and Financial Clearance). Emphasis is placed on customer service, patient satisfaction, staff development, and fiscal goals. Responsible to assist in managing the financial aspects of the department and the quality assurance activities. Work with medical, nursing, and accounting staff to ensure appropriate patient placement. This position will rotate call, weekend and shift coverage as needed. In addition, will float between the different locations within Patient Access (SZ Campus, United Medical Center and Off-site Ancillary locations), as needed.

• Under the direction of management, supervise, train, mentor and develop all Patient Access staff.

• Conduct performance evaluations and manage staff performance goals.

• Establish work schedules for the staff; ensure proper coverage; work to develop a float pool; rotate call schedule as needed/weekends and holidays.

• Run and analyze standard reports and ensure mistakes are corrected.

• Monitor and supervise quality control of staff in registration process; well versed in all Patient Access functions; maintain and monitor billing system and review monthly reports; required to work at least 2 shifts a month on a different site or different shift.

• Maintain and monitor billing system and review monthly reports.

• Complete on line registration with parents/guardian via telephone or in person, as a backup to staff.

• Verify insurance eligibility and coverage.

• Enter charges and diagnostic codes into appropriate systems.

• Manage work list to ensure they are addressed in a timely manner; fax order queues and email requests; review patient portal work list continuously throughout the day and address inquiries immediately .

• Coordinate communication with other CNMC departments, such as Human Resources, IT , Purchasing and Engineering.

• Coordinate general office support for the clinic.

• Respond to inquiries and complaints in a timely manner.

• Perform administrative tasks such as payroll, time records, and petty cash and check requests.

• Monitor the ordering of office supply .

• Create/develop reports as needed.

• Attend and Conduct staff meetings.

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

• Participate in departmental staff meetings.

• Offer to assist others when work is completed.

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

• Use resources efficiently

• Search for less costly ways of doing things