Performs a variety of complex support tasks which may include: processing a variety of documents; drafting routine correspondence; resolving questions and problems; providing information; researching files and records; and assisting with the training of Level I and Level II clerks. Works within a well-defined framework of policies and procedures, under minimum supervision.
1. Resolves problems/issues and responds to inquiries from Level I/II clerks, customers, and other entities.
2. Reviews, validates and processes a variety of complex documents, data, reports and other materials requiring specialized knowledge.
3. Collects, inputs and reconciles data, funds or inventories and prepares appropriate reports.
4. Utilizes department-specific and county-wide specialized and general computer systems for data access, input, retrieval, purchasing, inventory, etc..
5. May assist supervisor in training staff and performing quality control duties to ensure compliance with policies and procedures.
6. Maintains a variety of files and records and releases information according to the County’s policies and procedures while maintaining confidentiality of records.
7. Performs other duties as assigned.
Education, Experience and Training: Graduation from an accredited high school/GED program. Three (3) years job related experience or 45 hours of college or a combination of the two. Experience in a customer service environment a plus.
Special Requirements/Knowledge, Skills & Abilities: Ability to type 35 wpm or 70 kspm, with knowledge of computer applications and standard word processing software. Candidates for all clerical, administrative and/or secretarial positions will be required to take and pass at least one skill(s) test(s) which will be determined by the Elected Official or Department Head based on the position and the operational needs of the department. Testing may include one or more of the following: 10-key, Coding, Data entry, Filing, Grammar, Math, MS Excel, MS Word, Proof Reading, Spelling, Sorting, Timed Typing (3 minute). Ability to understand and follow written and verbal instructions, organize and process work and establish and maintain effective working relationships and excellent customer service with other County employees and the general public.
Physical/Environmental Requirements: May require prolonged sitting, walking and/or standing and ability to lift files, boxes, and copies up to 25 lbs. unassisted.
