Team:
Shared ServiceClose date:
Friday, 22 May 2026Working pattern:
Full timeContract Type:
PermanentLocation:
Gurgaon (SEZ1)Department:
14 - 14 Service Operations EMEA WMDescription & Requirements:
Bravura’s Commitment and Mission
At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.
As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that help our clients to achieve financial security and prosperity for their customers.
Job Purpose
The Service Operations team owns the 1st level support for all clients across all BSL products providing coverage of 24x7, being a Single Point of Contact for all (Internal/External) clients.
The Senior Service Operations Analyst is responsible for ensuring stable, efficient, and high-quality service delivery across operational functions. This role plays a critical part in managing day-to-day service operations, monitoring performance metrics, resolving escalations, and driving process improvements.
The position requires strong operational governance, analytical capability, stakeholder coordination, and ownership mindset. The Senior Analyst acts as a subject matter expert within the team, ensuring adherence to ITIL/service management processes, supporting leadership with data-driven insights, and maintaining service excellence standards.
What You’ll Do
Unleash your potential
Qualification & Experience
• BCA/BSc/BCom/BA (Computers / Information Technology streams preferred)
• 2-4 years of experience in Service Operations / IT Operations
• Prior experience as a Senior Analyst or Shift Lead role preferred
• Experience working in 24x7 operational environments
• ITIL Certification (preferred but not mandatory)
Working at Bravura
Our people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development.
* Competitive salary and employee benefits scheme.
* Flexible working hours, we value work-life balance.
* Maternity/ Parental (including secondary) leave policy.
* Cab facility available in Delhi/NCR.
* Meal facility available
* Free Medical Insurance
So, what’s next?
We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you.
Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know.
All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.