17572 - Case Administrator - Learning & Development

General Information

Salary £24,549 - £25,210 Working Pattern Full Time Vacancy Approach External Location Carlisle, Chester, Chorley, Liverpool, Preston, Warrington Region North West Closing Date 26-May-2026 Business Unit AGY - NOMS Agency Post Type Permanent Civil Service Grade Other Number of jobs available 1 Reserve List 12 Months Job ID 17572

Descriptions & requirements

Job description Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.
Summary of the RoleAs a Case Administrator within Learning and Development, you will provide essential administrative and coordination support to ensure the effective delivery of training programmes, placements, and regional learning events. The role requires strong organisational skills, attention to detail, and the ability to liaise effectively with a wide range of internal and external stakeholders.
Key ResponsibilitiesThe post holder will be responsible for a range of administrative duties, including:• Booking and managing training places using the national learning management system• Maintaining and tracking training schedules for learning using Excel• Liaising with learners, Central Learning Services teams, and regional and national trainers• Booking venues and issuing joining instructions for regional learning events• Coordinating prison and court placements• Maintaining accurate placement and tracking systems• Recording attendance and training completions• Working collaboratively with Learning and Development teams in other regions
These roles offer an opportunity to gain experience within a regional Learning and Development function and to contribute to the delivery of high quality learning and development across the North West Probation Service.
We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service. 
If this sounds like you, apply now.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £24,549. 
The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows.
New entrants are expected to join on the minimum of the pay band.
Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.
Overview of the job
This is an administrative job within the Probation Service.
For further information on the summary, responsibilities, activities, duties of the role and the Civil Service Success Profile Criteria which will be used in the assessment process, please refer to the full Job Description Attachment.
Right to work in the UK
You must have the right to work in the UK and Civil Service (https://www.gov.uk/government/publications/nationality-rules).
Skilled Worker visa changes from 22 July 2025
In accordance with current immigration rules, this role is not eligible for a new Skilled Worker visa.
From 22 July 2025, the Government introduced changes to the eligibility criteria for Skilled Worker visas. As a result:
HM Prison and Probation Service (HMPPS) cannot consider sponsoring you to work as a case administrator unless you have held a Skilled Worker visa prior to the 22 July 2025 changes.
If you have held a Skilled Worker visa continuously, please raise this during your pre-employment checks and your eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you apply to be a case administrator and you have not held a Skilled Worker visa prior to 22 July 2025, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes.
If your application is successful, you will need to ensure that you have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
HMPPS will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Civil Service recruitment: nationality rules
Civil Service
This guide is intended to assist departments with managing their responsibilities on nationality rules related to Civil Service recruitment.
You can read more about Skilled Worker visas and the eligibility criteria here (https://www.gov.uk/skilled-worker-visa)
About us:
By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around. Join us and you’ll be part of a supportive team that thrives on sharing knowledge and expertise.
Successful applicants may be based a wide variety of office, court, team, or prison locations within the Probation Service region. Allocations will be made according to business need.
To find out more about working as a Case Administrator please click here
About the Recruitment Process 
To apply to this role you will be required to complete a short application form and detail responses to Civil Service Behaviours and Experience based question.
As part of this application, you will also be required to sit the Civil Service Judgement test (CSJT). The CSJT is a two-part test which looks at your ability to make decisions in relation to specific civil service behaviours.
The CSJT is stage one of your application process and you will have the option to complete a practice test immediately before taking the test, to give you an insight of what to expect before you start.
If you would like more information relating to reasonable adjustments and the CSJT, please see more details here. You can also watch a short a video here.
You can find out more about the CSJT and complete a practice test now here.
If you are successful in passing this stage, your full application will be sifted once the application deadline has closed. You will then receive further instruction on the progress and outcome of your application. 
If you are successful in passing both the CSJT and application sift process you will be invited to interview.
If in the event we receive a high volume of applications, we may only assess candidates against the lead behaviour. There is also no guarantee that you will progress to the next stages of the recruitment process; however, we will keep you informed at each stage.
Take a look at a short video about the Case Administrator Role here
About the role
Case Administrators are required to work within a variety of settings. There may be opportunities for positions within Probation Delivery Units (PDU), Courts, Prisons, etc. depending on business requirements. 
These posts will be based in PDUs across the region and the following Probation Service functions
Case administrators are based in a wide variety of settings, Listed below:

• Accredited Programmes, Structured Interventions & Attendance Centres
• Community Integration and Contracts
• Contracts
• Courts
• Integrated Offender Management
• Performance & Quality
• Personality Disorder Projects
• Prisons
• Public Protection (Custody)
• Public Protection (Community)
• The Homeless Prevention Taskforce
• Unpaid Work (community payback)

Case administrators play an important role in the Probation Service, supporting probation staff to work with people on probation.
As a case administrator, you’ll ensure:
all processes run efficientlysystems are maintained properly
probation information is collated and prepared for case files
You’ll use your strong communication skills to handle enquiries from colleagues, agencies and people on probation in a busy environment.

Additional Information

Where applicants provide multiple location preferences, reserve lists will be managed in accordance with location preference/s, as indicated in your application. We will appoint in merit list order for each location outlined in the vacancy and hold a separate locational reserve list for each of these locations. After appointments have been made using this locational appointment process, any remaining candidates who met the benchmark for the role will remain on a locational reserve list in accordance with their preferences for 12 months. Please only indicate preferences where you are prepared to work. If you are subsequently offered a role from the reserve list for a location preference indicated in your application and decline it, you will be removed from the reserve list for the vacancy, across all locational preferences. All offers of employment will be made strictly in merit order, based on your performance throughout the recruitment process. Candidates at the top of the merit list will be offered vacancies as they arise in their chosen locations.

The addresses listed in the job advertisement are not an exhaustive list of potential base locations, they give an indication of some of the potential locations you could be based at.

We will therefore endeavour to offer you a vacancy within a 60-minute commute of your home location.

New entrants to the Civil Service will be expected to join at the entry point salary for the advertised band.

Existing Civil Servants will have their salary calculated in accordance with the Departments pay on transfer / pay on promotion rules.

Due to the length of this recruitment campaign, we will endeavour to inform you of your outcome following the interview. Successful candidates will be placed on a reserve list and will be allocated or offered roles once the campaign has fully concluded.

The post is currently advertised without VISOR Vetting to enable appointment to take place as soon as possible, however, VISOR vetting will be required to be completed post offer.

Working Arrangements & Further Information

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.  

For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.

Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.

Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.

Benefits

The MoJ offers a range of benefits:

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis

Pension

The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).  Please visit www.gmpf.org.uk for further information.

Please note: Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

Training

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

Eligibility

All candidates are subject to security and identity checks prior to taking up post

Support

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices.  You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk);
• To Ministry of Justice Resourcing team (resourcing-management-office@justice.gov.uk);
• To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.

You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team.

For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos.

Diversity & Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.
For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Please quote the job reference

Job Description Attachment

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Application form stage assessments

Behaviours Behaviours Application Form Question Word Limit 250 Communicating and Influencing Experience We will assess your experience for this role via the following methods Experience Questions Experience Questions Application Form Question Word Limit 250 Evidence of Experience Experience Questions

Interview stage assessments

Interview Dates To be confirmed Behaviours Delivering at Pace Working Together Managing a Quality Service Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here. Level of security checks required DBS Standard

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.  Please see our candidate guidance for more information on appropriate and inappropriate use.