ExecutiveFull TimeEN
Implement and support company pricing, market strategy, yield, distribution & selling strategies, and revenue management best practices. Manage hotel revenue generation & maximization through full utilization of company systems, business processes and specifications.
Use the tools provided (i.e. IBP) and in compliance with the IHG standards, maintain, update and share information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.
Understand the composition of hotel profitability, and use this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
Monitor competitor pricing for all revenue generating departments, understand the dynamic of the local market and the demand generators, and recommend appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy
Conduct weekly rate/sell strategy (yield) meetings with General Manager, DoSM, Reservations Manager, Front Office Manager, Catering Manager.
Facilitate the Revenue Room Meeting (which the GM chairs) and generate reports and analyse needed for these meetings, displaying key facts/trends etc., on the revenue room walls.
Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
Approve and/or implement sell strategies for all group proposals above 9 rooms on any one night, and collaborate with the Director of Sales or Director of Catering on setting group and conference rates.
Manage use of revenue systems on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Holidex Plus.
Train and support hotel teams on revenue system functionality and enhancements.
Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy. Responsible for ensuring compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules.
Guardian of IBP. Ensure compliance with all IBP rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provide medium-term revenue-based forecasts of required staffing levels to all departments.
Conduct annual revenue management audits with the Regional Revenue Manager for all revenue generating departments.
Provide technical support to Reservations and Front Office on up-selling and negotiating techniques.
Champion all special projects relating to market research and operational optimization (resource planning, costing, Key Performance Indicators and etc.)
Work with Human Resources on manpower planning and management needs.
Work with Director of Finance in the preparation and management of the Department’s budget.
Required Skills –
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions.
Proficient in the use of Microsoft Office.
Problem solving, analytical, reasoning, motivating, organizational and training abilities.
Good writing skills
Qualifications –
Bachelor’s degree in Hotel Administration or Business Administration. MBA is preferred.
Experience –
4 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. Previous Revenue Management or Pricing experience is preferred
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels
·True Attitude: being caring, wanting to make a positive difference, and building genuine connections wit guests
·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
