Guest Service Associate Food & Beverage - Holiday Inn Express Hyderabad Banjara Hills

Key Responsibilities

Guest Service

• Welcome and greet guests warmly as per IHG service standards.
• Ensure guests are attended to promptly and courteously.
• Take food and beverage orders accurately and serve within standard timelines.
• Maintain a positive and professional attitude while interacting with guests.
• Handle guest requests, concerns, and complaints efficiently and politely.

Restaurant Operations

• Set up restaurant, buffet, and service stations before operations.
• Ensure tables, chairs, and service areas are clean and properly arranged.
• Refill buffet items and maintain food presentation standards.
• Clear tables and maintain cleanliness throughout service hours.
• Follow all opening and closing checklists.

Hygiene & Safety

• Maintain hygiene and sanitation standards as per hotel policies.
• Follow food safety procedures and HACCP guidelines.
• Ensure proper handling of equipment, crockery, cutlery, and glassware.
• Adhere to fire, life, and safety procedures at all times.

Coordination & Teamwork

• Coordinate effectively with kitchen, stewarding, and front office teams.
• Support colleagues during peak operational hours.
• Participate in departmental briefings and training sessions.

Cash & Billing

• Prepare bills accurately and process guest payments as required.
• Follow hotel cash handling and billing procedures.

Skills & Competencies

• Good communication skills
• Customer-focused attitude
• Team player with positive behavior
• Basic food & beverage service knowledge
• Ability to multitask and work under pressure
• Good grooming and interpersonal skills

Qualification & Experience

• Diploma / Degree in Hotel Management preferred
• 0–2 years of experience in Food & Beverage service preferred
• Freshers with good communication skills may also apply