Process Associate, GBS Finance Operations (AR)

Responsible for ensuring accurate and timely check/ wire transfer application and settling application disputes in timely manner to avoid collection being delayed. Works closely with customer and collection team to ensure unapplied cash is solved within 48 hours.

• Ensures timely check/wire transfer application to ensure KPIs are met

• Follows up with customer for payment details upon their remittance

• Ensures issues not resolved are escalated to the manager on a timely basis

• Monitors the Unapplied Cash report for unapplied cash > 5 days and resolves any related issues with Scottsdale/FMH AR collectors and ACS123 biller

• Ensures move payment done on time, AP/AR Netting checking is done

• Works closely with Scottsdale/FMH AR collectors to ensure customer’s disputes are resolved and liaise with other stakeholders to ensure prompt resolution

• Responsible to extract necessary information from the systems and be able to deliver the information to the stakeholders upon their request

• Monitors and ensures emails are being replied within the same day and being resolved promptly

• Ensures an up-to-date knowledge transfer documentations are maintained for ease of reference and access

• Participates in continues improvement activities and suggest ways to better streamline and improve the processes

• Other ad-hoc tasks which may be assigned from time to time & acts as a back-up team member on daily task as when required

• Candidate must possess at least a Diploma, Post Graduate Diploma, and Professional Degree in Business Administration/Business Management/Finance/Accountancy or equivalent.

• Prior AR experience dealing with multiple parties and high volume work load in a Transportation environment preferred

• Possesses strong analytical skills and accounting knowledge

• Proficient in Microsoft Word, Excel, SAP & Outlook 

• Data entry experience required

• Excellent written and spoken English