- Able to understand the nature of transaction in the bank and allocation cash in system
- Able to promptly take action for Stop or reinstate cheque request, transfer Lodgments Debits/Credits
- Payment processing as per request received with utmost accuracy
- Understand of write offs, offsets and partial allocation of cash, commission adjustments in systems and its reversal
- Ability to understand the nature of query from customer and able to provide a solution withing a short timeframe.
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Ensure adherence to Company Policies and Procedures
- Understanding of bank reconciliation, open items, debit & credit clear understanding.
- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
- Able to create and amends necessary changes in SOP on real time basis.
- Good communication both written and verbal
- Previous international Voice experience (preferably in insurance)
- Good Computer navigation skills
- Should be familiar with MS Office
- Listening and comprehension skills
- Questioning and Reasoning Skills
- Customer Service focus and telephone etiquette
- Graduate in accounts. B. Com Hons is preferred
- Minimum 18 moths to 2 years of experience in an international OTC and R2R process from Retail industry
System understanding of IBM I (iSeries)], Worldpay, Blackline, Bottomline and HSBC Banking platform will be and added advantage
