eCommerce Business Analyst / Solutions Consultant (8 week contract)

Tryzens is an international digital commerce agency with a mission to accelerate client success and growth across all channels. We leverage expertise, insights, and digital-first principles to deliver compelling experiences that delight and engage customers.

With 200+ team members and operations in Melbourne, Sydney, Sofia, London and Trivandrum, we serve 45+ international brands. We are People First, Customer-Centric, and driven by Collaboration, Innovation, Integrity, Trust, and Transparency.

ABOUT THE ROLE

We're looking for an experienced eCommerce Business Analyst / Solutions Consultant to join our Australian team for an 8-week fixed term contract. This is a fast-paced, high-impact engagement — we need someone who can hit the ground running from day one.

You'll work with client stakeholders, internal technical teams, and third parties to analyse, design, and document technical solutions that meet business objectives. The role covers the full project lifecycle from requirements elicitation through to user acceptance testing and go-live.

Requirements

- Experience within eCommerce (B2B and B2C implementations)

- Salesforce certification desirable (Sales, Service, Marketing, Commerce Cloud)

- Experience leading discovery workshops to gather business requirements and develop technical specifications

- Ability to translate discovery outputs into Business Requirement Documents (BRDs) and present to senior stakeholders

- Understanding of the full eCommerce product lifecycle including back-end systems (OMS, PIM, ERP)

- Working knowledge of Salesforce Commerce Cloud, Salesforce Marketing Cloud, Salesforce Service Cloud, Magento, SAP Commerce Cloud, or Commerce Tools

- Understanding of Headless Commerce and App Commerce

- Proven track record in software development environments across end-to-end project lifecycles

- Experience testing solutions to ensure they meet client requirements and expectations

- Ability to act as a subject matter expert and raise awareness of innovation and process improvements

- Proficient in coordinating with offshore teams and vendors across time zones

- Familiar with JIRA, Confluence, MS Outlook, Word, Excel, Visio, and Project

- Strong requirement documenting skills — user cases, user stories, wireframing, user flows, and functional specifications

- Ability to translate between development, creative, and business stakeholders

ESSENTIAL SKILLS & EXPERIENCE

- Bachelor's degree or equivalent

- Exceptional analytical and conceptual thinking skills

- Experience creating detailed reports and presenting findings

- Previous experience providing estimates for production work

- Excellent attention to detail with strong oral and written communication skills

- Interpersonal and consultative skills

- Team player with a fantastic can-do attitude

- Previous experience facilitating discovery workshops

- Knowledge of project management tools and methodologies

Benefits

• Flexible working with hours that support life outside work.
• Hybrid by design: work from home, or from one of our offices when it suits you.
• Learning and development opportunities to help you grow your skills and career.
• Team social events to connect, celebrate wins, and have a bit of fun together.
• Two charity/volunteer days each year to support causes that matter to you.
• 25 days’ annual leave per year, plus a day off for your birthday.
• Tryzens Awards recognising the great work across our global teams.
• Access to our Employee Assistance Programme (EAP) for confidential support.
• Enhanced parental leave, including maternity and paternity benefits.

More about Tryzens: http://tryzens.com/

We’re committed to creating an inclusive environment where everyone feels supported to do their best work. Tryzens is an equal opportunity employer. We consider every applicant without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity.