Senior Manager - Investor Services

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. 

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Job title: Senior Manager – Investor Services

Department team - Investor Services

Job Location - Mumbai

Shift Hours : UK

Overall Job Purpose

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Investor Services team at M&G India plays a critical role in supporting investment operations by managing and executing key agency processes. The team ensures accurate and timely processing of investor transactions, fee calculations, and data management across multiple fund structures and jurisdictions.

The Senior Manager – Investor Services team is responsible for overseeing the end-to-end delivery of transfer agency operations including Trailer Fees, Prudential Pension Limited (PPL), and UK Offshore processes. This role involves managing a team, ensuring operational excellence, maintaining strong stakeholder relationships, and driving continuous process improvement. The Senior Manager will also play a key role in managing high-volume data updates, resolving escalations, and ensuring compliance with regulatory and contractual obligations

Key Responsibilities/ Accountabilities:

The key responsibilities of this role are: 

• Perform, Lead and manage daily operations across Trailer Fees, PPL, and UK Offshore processes, ensuring timely and accurate execution.
• Supervise and mentor a team of senior analysts, providing guidance, training, and performance feedback.
• Responsible for the allocation of workloads amongst the team, ensuring all BAU processes are completed within defined SLA’s
• Review and sign off of all reporting prior to final submission to UK & Lux
• Co-ordinate the ownership of Corporate & Direct Application forms. Overseeing  the implementation of updates in line with project requirements.
• Oversee co-ordination of BAU statement processing (M&G & Charities)
• Oversee co-ordination of output & mailing tasks managed by outsourced providers.
• Assist with the resolution of escalated issues & discrepancies as appropriate.
• Ensure on-going update of process documentation and contribute to continuous improvement initiatives.
• Provide assistance to stakeholders for any ad-hoc inquiries.
• Ensure sufficient regular training is undertaken across the team.
• Responsible for the well-being and development of whole team as required
• Act as a positive role model to ensure delivery of wider strategic objectives for Investor Services & M&GInvestigate and resolve operational discrepancies, escalating issues as appropriate.
• Maintain up-to-date process documentation and contribute to continuous improvement initiatives.
• Collaborate with team members to ensure timely completion of tasks within SLAs and provide coverage during team absences.
• Support onboarding of new investors and other ongoing projects as assigned.
• Ensure the timely completion of daily tasks within service level agreements by effectively planning and scheduling work.
• Act as the primary escalation point for operational issues and stakeholder queries, ensuring timely resolution and communication.
• Collaborate with UK stakeholders, third-party administrators and internal teams to ensure seamless service delivery.
• Drive process improvement initiatives, automation opportunities, and documentation updates to enhance efficiency and reduce risk.
• Support project delivery and change management initiatives, including onboarding of new investors and charity statement processes.

Knowledge, Skills, Experience & Educational Qualification

Must-Have Skills:

• Deep understanding of transfer agency operations and fund servicing.
• Ability to manage high-volume, deadline-driven processes with accuracy.
• Hands on experience in placing trades on  Trading systems like EMX etc.
• Exposure on approving Pay flows, Trades etc.
• Expert in Cash & Position reconciliations.
• Post journals on the internal and external systems.
• Leadership and team management capabilities.
• Excellent communication and stakeholder engagement skills.
• Strong analytical and problem-solving skills.
• Proficiency in MS Excel , User Define Applications and familiarity with fund accounting systems.

Experience:

• 8-10 years of experience in financial services. Min 5 years of experience in Transfer Agency with at least 2–3 years in a supervisory or managerial role.

Educational Qualification:

• Graduate/Postgraduate in Commerce, Accounting, or Finance. Professional certifications (e.g., CFA, CA, MBA Finance) are a plus.
• Relevant IOC or Investment Management qualification / Certification would be desirable.

M&G Behaviours relevant to all roles:

Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic 

Own it now: Putting your name on things with confidence to drive progress and results quickly

Move it Forward Together: Forming cross-functional teams to seize the right opportunities and solve real problems.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.