Creative Services Manager
- Employment Type: Full Time (35 hours per week)
- Duration: 12-month parental leave cover
- Remuneration: Level 8 $127,351 - $143,489 (depending on experience) + 17% super + leave loading
- Location: UNSW Kensington Campus, NSW (hybrid)
About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.
Why Your Role Matters
The Creative Services Manager supports the Head of Brand Marketing, Societal Impact and the wider university with brand design at UNSW. The Creative Services team provides design services to many of the brand, marketing, event, print and digital collateral needs of the University. This is a manager role focused on using creative, innovative and audience-centric design to elevate UNSW’s brand distinctiveness and engage learners, alumni, donors, industry, government, enterprise partners, employees and community across a variety of channels.
The Creative Services Manager reports to the Head of Brand Marketing, SI and has five direct reports.
Key Responsibilities
- Lead and mentor the design team, fostering creativity, audience focus, excellence, and continuous improvement.
- Provide strategic creative direction and hands-on design leadership across projects.
- Advise senior stakeholders on brand marketing and content strategies that strengthen UNSW’s reputation and societal impact.
- Oversee end-to-end creative projects across print and digital, from briefing through execution and approvals.
- Ensure all creative outputs align with brand standards and deliver innovative design solutions.
- Collaborate with external agencies to develop campaign materials when required.
- Equip the Creative Services team with the right tools, skills, and capabilities through reviews, training, and resourcing recommendations.
- Drive innovation in creative delivery, including AI, automation, Canva/Adobe Express templates, and scalable brand tools.
- Support project prioritisation and process improvements to strengthen brand outcomes and team efficiency.
- Contribute to a collaborative, customer-focused culture within the Societal Impact Marketing & Content team.
- Foster a positive team culture centred on creativity, wellbeing, collaboration, and meaningful impact.
- Manage budgets, timelines, and documentation to ensure projects are delivered efficiently and on schedule.
Who You Are
- A highly experienced creative leader with relevant qualifications and extensive expertise across design, brand marketing, and student recruitment environments.
- Advanced proficiency in Adobe Creative Suite and Microsoft Office, with experience in Canva considered an advantage.
- A strong visual storyteller and art director, with the ability to translate complex ideas into compelling, audience-centric creative solutions.
- Experienced in brand governance, including developing and optimising brand guidelines, templates, approval workflows, and quality assurance processes.
- Skilled in managing complex stakeholder relationships and delivering creative projects within large or matrixed organisations, ideally within higher education.
- Adept at balancing competing priorities, applying sound judgement, flexibility, and creativity to deliver high-quality outcomes on time and on brief.
- A collaborative and supportive people leader with experience coaching teams managing high-volume creative workflows and driving exceptional customer service.
- Highly organised, detail-oriented, and confident leading multiple projects simultaneously under tight deadlines.
- Experienced working within Agile environments and using project management tools such as Wrike, Trello, and Jira.
- An excellent communicator with strong written and verbal skills, and a proven ability to influence, negotiate, and build strong stakeholder relationships.
Benefits and Culture:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.
Our benefits include:
- Flexible working options.
- Career development opportunities.
- 17% Superannuation contributions and additional leave loading payments.
- Additional 3 days of leave over Christmas period.
- Discounts and entitlements (retail, education, fitness).
For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits
How to Apply: Submit your CV & Cover Letter by 11:55pm, 25th May 2026
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.
Contact: Amy Denney a.denney@unsw.edu.au - Talent Acquisition Team
Please apply directly through the website, applications sent to the contact above will not be accepted.
Pre-Employment Checks
Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
These pre-employment checks may include a combination of some of the following checks:
- National and International Criminal history checks
- Entitlement to work and ID checks
- Working With Children Checks
- Completion of a Gender-Based Violence Prevention Declaration
- Verification of relevant qualifications
- Verification of relevant professional membership
- Employment history and reference checks
- Financial responsibility assessments/checks.
- Medical Checks and Assessments
- Compliance with the necessary combination of these checks is a condition of employment at UNSW.
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.
The University reserves the right not to proceed with any appointment.
