Case Manager

Description

JOB SUMMARY

Under normal supervision, provide strong clinical and case management leadership to ensure client receives high-quality care that exceeds DHS/ODR standards for services. This position is responsible for maintaining the highest quality provision of direct individual and group therapeutic and case management services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs a combination, but not necessarily all, of the following duties:

• Provide individual intensive case management and outreach based on the needs of the patients;
• In collaboration with patients and the SRC team, evaluate needs of patients and development treatment/service plans accordingly;
• Develop effective, trusting relationships with patients, with a focus on facilitating independence, empowerment, and improved physical and mental health;
• Assist in involving patients in daily activities and scheduled appointments, budgeting, facilitating socialization, health and housing maintenance, community integration, and achieving life recovery;
• Develop and maintain complete, accurate, and current patient records in electronic databases as required by SRC and county standards;
• Provide case updates as requested by supervisor and in SRC team meetings;
• Provide input and evaluation of programming as a participant of SRC’s quality improvement program;
• Ensure that mental health services are reflective of SRC model which emphasizes customer choice, harm reduction, and psycho-social rehabilitation;
• Cooperatively and cohesively work with other patients of the multidisciplinary team and SRC departments, including active participation in department and agency staff meetings and trainings;
• Collaborate in the development and provision of clinical trainings;
• Complete Adult Initial Assessment, Discharges, and Progress Notes on time and within industry, DHS, ODR, and SRC standards of practice without exception;
• Meet productivity goal of a minimum of 65% of work time in direct service provision; ? Assist in providing clinical information and support to the SRC treatment team;
• Follow all COVID policies including cleaning, screening, and other protocols
• Follow all company and government policies relevant to SRC operations;
• Work proactively and cooperatively with co-workers, staff, and management;
• Attend staff meetings, trainings, huddles, and other meetings as requested by SRC
• Other duties as assigned.

Requirements

UNIFORM/DRESS: Business casual attire. Refer to the Employee Handbook for more details.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• High school diploma and AA in the social service field required; Bachelor Degree in relevant field desired;
• Three years’ experience working with marginalized populations;
• Timely and accurate charting skills;
• Previous experience in healthcare preferred but not required; and
• Conflict management and/or de-escalation experience required

Licensure/Certification

Employees are responsible for maintaining individual certifications as required by job function or by law and provide verification and recertification when requested by management:

Current, valid California Driver License with an acceptable driving record; and

Current CPR/First Aid certification.

Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Full English fluency (read/write/speak) is required. Bilingual Spanish skills desired but not required.

Reasoning Ability

Ability to define problems collects data, establish facts and draw valid conclusions. Synthesize complex or diverse information. Ability to interpret an extensive variety of technical instructions in mathematical or diagram from and deal with several abstract and concrete variables. Ability to interpret situations, characteristics, behavior, etc. and respond appropriately. Ability to learn and understand the function of ICMS, Project 180, and other relevant programs.

Computer Skills

To perform this job successfully, an individual should have strong knowledge of MS Outlook, MS Excel, MS Word, and Internet software.