Logistics Sales & Customer Support Executive
Location / Work Mode: Remote - Pakistan (preferably Karachi)
Reporting Line: Functional reporting to the client's Commercial / Customer Engagement leadership team; administrative coordination by SCT in Pakistan
Experience: 1–3 years of experience in customer service, sales support, logistics coordination, commercial support, or related fields
Education: Bachelor's degree in Business Administration, Supply Chain, Logistics, Commerce, or a related field
Languages: Excellent English verbal and written communication skills; Arabic language skills will be an advantage
Working Hours: 10:00 AM to 7:00 PM Pakistan Standard Time (PST), aligned with KSA working hours
Working Days: Sunday to Thursday; Friday and Saturday off
About the Client
Our client is a leading logistics infrastructure and services organization in Saudi Arabia, supporting customers across warehousing, logistics parks, commercial leasing, freight-related coordination, and value-added logistics services. The organization is focused on delivering reliable customer engagement, responsive commercial support, and efficient coordination between customers, sales, finance, and operations teams.
About the Role
The Logistics Sales & Customer Support Executive will remotely support the client's Commercial and Customer Engagement teams by combining sales support, customer service coordination, documentation management, system updates, reporting, and internal follow-ups. The role is designed for responsibilities that can be performed remotely while maintaining close coordination with the client's sales, operations, finance, and customer service teams in Saudi Arabia. The position requires strong communication, accuracy, follow-through, and the ability to manage multiple customer and commercial support tasks in a timely manner.
Key Responsibilities
- Receive, review, and respond to customer inquiries, job requests, service-related documents, and internal follow-up requirements.
- Coordinate with sales, account management, customer service, finance, and operations teams to progress customer requests and service requirements.
- Prepare, update, and maintain job orders, customer records, service requests, and related information in the relevant CRM, DMS, ERP, or logistics systems.
- Support account managers with contracts, addendums, credit applications, compliance documents, customer signatures, and required paperwork.
- Track internal approvals, missing documents, pending actions, and required service confirmations to ensure timely closure.
- Provide timely updates to customers and internal stakeholders regarding service status, documentation, invoicing, and follow-ups.
- Support customer complaint handling by logging issues, coordinating internally, following up on corrective actions, and escalating unresolved matters when required.
- Prepare and maintain weekly pipeline reports, revenue reports, lead conversion updates, sales performance summaries, and business activity logs.
- Support the preparation of sales presentations, management dashboards, board reports, and commercial analysis packs.
- Maintain accurate filing and archiving of contracts, invoices, supporting documents, approvals, and customer correspondence.
- Coordinate internally on customer shipment-related or service-related requirements and acquire required approvals where needed.
- Identify delays, documentation gaps, service risks, or coordination issues and escalate them to the relevant manager in a timely manner.
Competencies
- Strong customer service mindset with the ability to handle customer inquiries professionally and efficiently.
- Good understanding of logistics, warehousing, freight forwarding, 3PL, logistics parks, or commercial support environments.
- Strong communication, coordination, and follow-up skills across remote and cross-functional teams.
- High attention to detail, documentation accuracy, data discipline, and record management quality.
- Proficiency in MS Office, especially Excel, PowerPoint, Word, and Outlook.
- Ability to work with CRM, DMS, ERP, or logistics systems; prior exposure to such systems will be an advantage.
- Ability to prepare clear reports, dashboards, summaries, and commercial support documents.
- Organized, self-driven, and able to manage multiple priorities and deadlines in a remote working environment.
- Commercial mindset with the ability to support sales teams, customer engagement, and service execution priorities.
- Professional maturity, confidentiality, reliability, and resilience under pressure.
Only shortlisted candidates shall be contacted.
