Housekeeping Supervisor

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature. 

Pumphouse Point is an adults-only retreat nestled on Lake St Clair, just 2.5 hours from Hobart. This hidden gem features 21 rooms in two converted heritage buildings, offering an intimate escape in World Heritage wilderness. Only 10 minutes away, the Derwent Bridge Wilderness Hotel boasts soaring ceilings, exposed beams, and a grand double-sided fireplace at the heart of its bar and restaurant—perfect for relaxing by the fire, enjoying a meal, and sipping a drink in a classic alpine pub.

Job Description

• With your experience, create an impact on our guests in this hands-on and detail orientated role! 
• Couple applications welcome as we have casual All-Rounder roles available!
• Free of charge staff accommodation available!

We are seeking an experienced full-time Housekeeping Supervisor to join our leadership team at Pumphouse Point for an immediate start.

What you’ll do: 

Reporting to the General Manager, you will lead, coach and mentor our dedicated team to prepare our guests rooms to a level which will help us to create an exceptional experience during their stay with us. You’ll take pride in setting the standard, working hands-on alongside your team while also managing key administrative tasks such as ordering supplies and conducting stocktakes.

This is a physically active role, so you’ll bring energy, resilience and a positive, can-do attitude to keep pace with a busy and dynamic environment.

What you’ll bring:   

• Strong communication and interpersonal skills
• Proven ability to lead and support a team to achieve high standards
• Excellent organisational skills, with the ability to prioritise tasks and meet deadlines
• A genuine passion for delivering outstanding guest experiences
• Minimum two years’ experience in housekeeping within the tourism or hospitality industry
• A positive, team-focused mindset with the ability to thrive in a fast-paced environment
• Exceptional attention to detail and time management skills
• Flexibility to work across a 7-day roster, including weekends and public holidays
• Due to the nature of remote living, a current driver’s licence and personal vehicle are essential for this role

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! 

• Progressive flexibility and well-being benefits to balance all of life's priorities 
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us. 

Know you belong: 

At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.