City Lead- Lucknow

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy, and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programs as we turn challenge into opportunity and complexity into success.
Our capabilities include program, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier program, project and cost management offering in markets around the world.

Please visit our website: www.turnerandtownsend.com

Job Description

The City Lead - Lucknow, will be responsible for driving end‑to‑end delivery, governance, and growth of the Project & Program Management (PJM) function within the city. This role requires a seasoned leader with strong stakeholder management, delivery excellence, people leadership, and business development capabilities. The City Lead will act as a strategic partner to clients and internal leadership while scaling teams and ensuring consistent project outcomes.

Key Responsibilities

Leadership & Strategy

• Own and lead the PJM function for the assigned city, aligning local delivery goals with national and organizational strategy.
• Act as the senior‑most escalation point for complex project and program issues.
• Define city‑level operating models, KPIs, and governance frameworks for project delivery.

Project & Program Delivery

• Oversee multiple large‑scale, complex programs and portfolios across domains.
• Ensure timely, cost‑effective, and high‑quality delivery of projects in line with SLAs and client expectations.
• Drive risk management, dependency planning, and resolution of critical delivery challenges.

Client & Stakeholder Management

• Build and maintain strong executive‑level relationships with clients and key stakeholders.
• Support pre‑sales, solutioning, and proposal discussions related to PJM engagements.
• Represent the organization as a trusted advisor for program and transformation initiatives.

People & Talent Management

• Build, mentor, and scale high‑performing Project and Program Manager teams.
• Drive hiring, onboarding, performance management, and succession planning for the city.
• Foster a culture of accountability, collaboration, and continuous improvement.

Process & Governance

• Standardize project management methodologies, tools, and best practices.
• Ensure compliance with organizational, contractual, and regulatory requirements.
• Drive PMO maturity, reporting rigor, and data‑driven decision‑making.

Business Growth & Operations

• Contribute to revenue growth through account expansion, resource optimization, and improved margins.
• Partner with cross‑functional teams (Sales, HR, Finance, Operations) to support business objectives.
• Track and optimize city‑level financial performance for PJM engagements.

Qualifications

Required Qualifications & Experience

• 15+ years of experience in Project / Program / Portfolio Management, with exposure to large, enterprise‑scale initiatives.
• Proven experience leading multi‑project environments and large delivery teams.
• Strong understanding of PMO frameworks, governance models, and delivery methodologies (Agile, Waterfall, Hybrid).
• Demonstrated experience in client‑facing and leadership roles.
• PMP / PgMP / Prince2 / SAFe or equivalent certifications preferred.

Key Skills & Competencies

• Strategic thinking and execution excellence
• Strong people leadership and mentoring capability
• Exceptional stakeholder and client management skills
• Financial acumen and commercial awareness
• Excellent communication, negotiation, and problem‑solving abilities

Additional Information

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