American Residential Services
Retail Program Manager - Lead Generation
🇺🇸San Antonio, Texas, United States11 days ago
SeniorFull TimeEN
Full-time, year-round work
American Residential Services (ARS) is the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, employing more than 7,000 professionals nationwide. With over 45 years of experience, ARS delivers trusted home comfort solutions to homeowners across the country.
We are seeking a results-driven Retail Program Manager to oversee our retail lead generation program inside national home improvement stores. This role leads a team responsible for generating residential HVAC service and system replacement leads through customer engagement in retail environments.
Insurance available after 31 days of employment
Low-cost medical insurance options starting at $5/week
Dental and vision insurance options
Health Savings Account (HSA) or Flexible Spending Account (FSA)
401(k) with company match
Paid time off and holiday pay
Company-paid life insurance
Career growth opportunities within a national service organization
As a Retail Program Manager, you will lead the retail sales team responsible for promoting HVAC services, heating and air conditioning consultations, and indoor air quality solutions.
Recruit, train, and manage team members in the retail HVAC lead generation program
Manage daily and weekly associate performance, schedules, and activities to achieve lead generation goals
Hold regular team meetings to train, motivate, and support retail associates
Provide coaching, performance feedback, and leadership support to retail team members
Develop and implement sales strategies to increase HVAC lead generation and retail performance
Spend approximately 60–65% of time in the field supporting retail associates and store partnerships
Build relationships with retail store managers and home services teams
Track and report key performance metrics including leads generated, staffing levels, and retail program performance
Organize store events, promotions, and contests to increase customer engagement and lead activity
Provide technical updates and training regarding HVAC products, indoor air quality solutions, and seasonal promotions
What You’ll Bring
High school diploma or GED required
Minimum of two years of demonstrated sales experience
Prior experience managing retail teams or field sales teams preferred
Strong leadership, communication, and organizational skills
Ability to work evenings and weekends as needed
Strong customer engagement and sales coaching skills
Ability to interpret training materials and support team development
This role requires a highly motivated leader who can build strong retail partnerships while driving HVAC lead generation performance in store environments.
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
