Operations Quality Specialist

Operations Quality Specialist

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

An In-house Clinical Research Associate will work closely with the Clinical Research Associates (CRAs) by providing centralized support to regional team members, assisting with the preparation, organization and follow-up of investigator/site communications and clinical monitoring tracking at a site, regional and global level.  In addition, the Inhouse CRA will liaise with the study team to ensure study information is proper communication to the site and CRAs.

What You Will Do:

Provide general support to the CRAs to manage investigational sites and ensure protocol and regulatory compliance, remotely reviews EDC

• Remotely reviews drug accountability log (when possible)
• Ensures study systems are updated per agreed study conventions (e.g. CTMS)
• To assist local SSU specialist with contracts negotiations and RGL’s site documentation
• Perform QC of the eTMF (country/site level) for a certain study
• Assist investigational sites with study start-up activities to ensure study specific supplies are received
• Assist with the development of training content (monitoring visit training materials, monitoring visit reports, etc.) as needed
• To contact Clinical sites for specific requests between visits:
  • Enrollment updates, challenges with recruitment, supplies
  • Missing TMF documentation
  • Data entry timelines, data query follow-up
  • Follow-up on action items from previous site visits
• Track patient enrollment and assist with recruitment efforts by maintaining regular site contact
• To assist CRAs with preparation and follow-up for all types of site visits (Communicating data entry, queries, tracking reports IRT/DM/Imaging/eCOA/Labs, TMF support and maintenance, site performance, point of escalation, etc.)
• Serve as primary CRA back-up for the site
• May assist with tracking project specific training for site personnel
• Conduct pre-study visits and/or Close-out Visits as needed; Independently as approved
• Co-monitor on assigned studies as needed
• Assist with site quality management activities, including site audits and site inspections
• Assist the CRA with Action Item and Protocol Deviation review and follow-up
• Maintain FAQ list for assigned studies, as needed
• Document site and sponsor contact and study interactions in a timely and professional manner
• Assist with resolution of investigational site data queries, especially during interim activities and DB Lock
• May provide study-specific direction, training, and mentoring to the monitoring team members

Your Profile:

• Position requires BA/BS preferably in the Life Sciences, or RN
• Minimum of 2-3 years of clinical research experience as Sponsor CTS/CTA or Site Coordinator
• Possess excellent understanding and working knowledge of ICH guidelines, Good Clinical Practices (GCP), PhRMA code, FDA CFR, clinical research ethics, HIPAA and patient privacy laws, and other relevant, local regulatory requirements
• Strong knowledge of concepts of clinical research and drug development
• Strong working knowledge of EDC, IVRS and CTMS systems
• Proficient in the use of Microsoft Office 
• Ability to work highly independently across multiple studies, projects and sites.  
• Ability to work effectively in a team/matrix environment.  
• Ability to understand technical, scientific and medical information.
• Demonstrated strengths in planning, organizational, project management, analytical, oral and written communication, effective time management, conflict management, problem solving, attention to detail, and interpersonal skills
• Works with high quality and compliance mindset

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

• A range of health insurance offerings to suit you and your family’s needs.

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.

• Life assurance

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values.   We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply