CBS - HEAD, FRAUD MANAGEMENT SECTION

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Position Title:  Head, Fraud Management Section

Job Summary

• This position is primarily responsible for managing the entire Fraud Management Unit of Metrobank Card Corporation. The job holder is expected to manage the end-to-end processing of the teams under the unit mainly, Fraud Detection Issuing, Fraud Detection Acquiring, and Fraud Investigation and Admin/MIS. The jobholder is also responsible in ensuring that Falcon, being the main Fraud Management tool, is fully maximized by setting the most efficient rules/ parameters. Ensures implementation of Business Continuity Plan (BCP) of the unit; manages both fraud write-off and fraud recovery lines and manages the process controls of the teams under the unit.

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Specific Duties & Responsibilities

• • Ensure timely and accurate processing of relevant transactions appearing in the Fraud Detection System (FDS) Issuing / PRIME Fraud Guard or Risk Finder to prevent losses for the issuing business
  • Ensure timely and accurate processing of all relevant transactions  in the Fraud Detection System (FDS) Acquiring/ PRIME Fraud Guard to prevent losses for the acquiring business
  • Utilize Falcon efficiently by reviewing the various MIS and setting up the appropriate parameters/ rules 
  • Review prospect merchant prior to accreditation, ensure that merchant has no past record of being collusive with fraudsters
  • Set-up the fraud management parameters for Prepaid Cards
  • Keep the Acquiring Fraud BPS within threshold set by the schemes to avoid penalties
  • Maintain the timely and accurate reporting of all fraudulent transactions to the schemes
  • Maintain   timely, accurate and complete investigation of all fraud cases identified by the business, and loss recovery opportunities
  • Lead the investigation of actual and suspected merchant fraud cases timely and accurately.
  • Supervise the Investigation Team under the Fraud Unit in conducting orientation / training for fraud-prone merchants
  • Ensure timely and accurate processing of all fraudulent transactions for write-off; ensuring that appropriate provisions are established
  • Provide timely and accurate fraud MIS to the business in the specified format
  • Ensure the business budget for Net Fraud Loss is within plan/budget
  • Investigate all fraudulent applications received from different sources and developing tools/techniques to reduce fraud
  • Coordinate with the operating units to ensure that appropriate steps/techniques/tools are implemented or performed by the operating units to reduce fraud
  • Provide ideas to continuously improve the processes with the end-result of reducing processing turn-around-time, exceptions, the risk exposure and overall processing cost
  • Proactively identify areas for improvement with the different groups and working with them to implement these improvements
  • Proactively perform root cause analysis with the unit heads of the groups being reviewed and ensuring the root causes of exceptions are addressed in a timely fashion
  • Achieve the established Key Result Indicators (KRIs) set by the business for each of the processes
  • Ensure that all identified risk areas in the respective operational units are identified and addressed in a timely fashion
  • Train all officers and staff within the unit including their career planning
  • Establish a robust and fully functional Continuity of Business (COB) Plan for the Fraud unit
  • Monitor preparation of monthly performance report of the Fraud Management Unit and translate these into parameter controls to limit, if not eliminate, fraud.
  • Generate and analyze fraud detection related reports (ie) detection rate, false-positive ratio, fraud savings, etc.
  • Perform other functions that may be assigned from time to time by management, i.e. special projects

   

  Performance Management

   

  • Coach and mentor subordinates to improve their skills regularly; provide feedback that is timely, constructive and motivating
  • Improve Management bench strength; proper identification and development plans for subordinates with high potential
  • Nominate high potential subordinates for training programs and provide them special projects
  • Create a team that is motivated and has high employee satisfaction
  • Give rewards and recognition to deserving subordinates
  • Conduct semi-annual and annual Performance Appraisal that is objective and measurable

   

  Project Handling and Management

   

  • Represent Fraud Management Unit in major initiatives/projects of MCC
  • Ensure that new initiatives are conducted in a methodical manner.  Projects should be properly scoped, accurately documented, issues and risks are appropriately identified, and should have milestones, timelines, and cost analysis
  • Project deadlines should be achieved
  • Conduct proper change management, both from operational and people change management perspective
  • Challenge existing procedures and ensure end-to-end processes are cost-efficient by maximizing system functionalities
  • Perform projects / responsibilities that may be assigned from time to time (eg. BORC, BCP, Cost Champion, Corp. Correspondents, Line trainer, e-Champ).

Qualifications:

Other Details:

Rank: Senior Officer

Unit: Consumer Business Sector / Credit Operations Group / Authorizations, Fraud, and Chargeback Department

Location:  Ayala, Makati