Senior Advisor, Leader Assist

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Challenge yourself to work across diverse portfolios supporting Qantas
• Business partner with influence across varied functions, working with key senior leaders and stakeholders
• Full time permanent opportunity available based at Qantas Head Office in Mascot

While we operate in an unpredictable industry, we thrive on uncertainty and are always ready for a challenge. We take a commercial mindset to all we do, ensuring we make strategic decisions that live up to customer expectations.

Our People team works closely with the business to deliver our business and people strategy. We have an unwavering focus on building a flexible and adaptable workforce, driving leadership capability, creating safe workplaces and building a positive employee experience.

As the Senior Advisor, Leader Assist, you will partner closely with business leaders and stakeholders to provide advice and hands on coaching across a broad range of people management issues for all departments of the Qantas business. In this role, you’ll provide support to people managers in a range of serious and sensitive matters such as conducting informal coaching conversations, misconduct, performance management, disciplinary procedures, grievance handling and EA interpretation.  

Your core responsibilities will include:

• Provide high quality HR Generalist advice and coaching, working with the business unit managers to address needs, identifying situational risks/ issues and mitigation options
• Influence Business Managers in the implementation of recommended solutions
• Developing and maintaining strong working relationships with customers through the delivery of timely and efficient case management advice

To be successful in this role, you’ll have:

• Minimum two years of experience working within an HR Department
• Tertiary qualification in Human Resources or a related discipline
• Strong knowledge of HR policy, procedures and industrial instruments/ awards
• Demonstrated experience in people management issues (i.e. performance management)
• Strong interpersonal skills, with the ability to work effectively with stakeholders at all organisational levels and across diverse workstyles
• Demonstrated discretion, confidentiality and capability to operate confidently amid ambiguity and complexity

Why Qantas?
You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

You’ll be challenged and stretched in your role at Qantas, but we’ll make sure we give you the support you need to be your best.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

If you’re ready for a culture that will challenge and excite you, submit an application today!

Applications close: 18th May 2026