Overview
Oftentimes the first team member to speak with guest upon arrival and the last one to say goodbye, as a Front Desk Agent, you will be integral in the creation of distinctively different and authentic experiences. You will warmly and enthusiastically greet arriving guests and assist them with check-in, ensuring they are comfortable and giving them a warm Suncadia welcome. Using your hotel knowledge, you'll promote amenities and recommendations to enhance the Suncadia experience. On the day of check-out, you will ensure a smooth and friendly departure and that each guest leaves wanting to return.
Salary $18.50/hour
This is a Seasonal position with targeted start and end dates:
- Season End: October 31 2026
Hours will fluctuate as business levels rise and fall throughout the season. Peak season, with the most hours, is typically May – October.
Why join our team?
At Suncadia, we adore the warm, wandering light of a Washington summer. Our summer season requires a team of engaged and attentive ambassadors to craft meaningful experiences that spark connection and adventure for our residents, guests, and community. Are you ready for the ultimate summer job on the sunny side of the Cascades? Find your nature with us this summer and who knows, maybe you’ll discover you want to stay awhile!
Interested? Don’t forget about our incredible perks for seasonal team members:
- Team Member discounts on services at the Glade Spring Spa
- 50% off at all Suncadia operated Food & Beverage outlets
- Retail discounts at the Spa, Pro Shops, Source Mercantile, and Health Clubs
- Got a couple of open days and want to get out of town? Enjoy Team Member Discounts on hotel stays across the CoralTree Hospitality portfolio
- All team members are eligible for and accrue Paid Sick Time
- Employee Assistance Program (EAP)
- All team members 18-years of age or older are eligible for a 401K plan with company match after 90 days of employment.
- Discounts on rental cars, tickets, electronics, and more!
There's no place like Suncadia.
A premier all-season resort community, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40+ miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more.
Responsibilities
- Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
- Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
- Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
- Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
- Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
- Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.
Qualifications
- Flexibility - This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! We look for individuals that can are available on weekends, evenings, and holidays.
- Experience - Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. Previous experience in a resort or hotel enivornment preferred
- People Person - The best part of serving others is creating guest experiences that go beyond the expected.
- Great communicator - Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
- A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
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