MidFull TimeEN
· A rare leadership seat in a premium dealership environment
· Work from our brand-new Adelaide CBD facility
· Represent the BMW brand with pride, professionalism and energy
· Direct line to the Dealer Principal and a real voice at the leadership table
· Lead, coach and grow a capable service team (and enjoy the wins together)
· Attractive remuneration package for the right person
As our Service Manager, you’ll own the day-to-day leadership of the service department, balancing exceptional customer outcomes with commercial performance and an engaged, accountable team.
· Lead the service department to deliver an outstanding customer experience, every day
· Drive workshop productivity, efficiency and quality outcomes (without cutting corners)
· Coach and develop service advisors, technicians and support team members
· Manage scheduling, workflow, WIP and capacity planning to keep the operation humming
· Own key aftersales KPIs including CSI, labour sales, retention, upsell, warranty quality and rework reduction
· Build strong relationships with customers, BMW stakeholders and internal departments
· Ensure compliance with OEM standards, WHS obligations, and dealership policies and processes
· Identify improvement opportunities and lead change with a calm, professional style
· Proven experience as a Service Manager (or senior aftersales leader ready for the next step) in a dealership environment
· Strong leadership capability—clear expectations, great coaching habits, and the ability to lift standards
· A customer-first mindset and a genuine pride in quality workmanship and presentation
· Commercial acumen: you understand the numbers and know how to improve them
· Confident communicator who can build trust with customers and engage teams
· Comfortable working to OEM standards, processes and compliance requirements
· Professional, polished and positive—someone who can keep it fun while keeping it high-performing
You’ll be based in our brand new Adelaide CBD facility, with the tools, environment and team support to match the BMW experience. We take our standards seriously—while keeping the atmosphere energetic, respectful and enjoyable. If you love leading people, improving systems, and delivering premium outcomes, you’ll feel right at home.
Apply with your resume and a short cover letter outlining: (1) your proudest aftersales result, (2) how you lead and develop a team, and (3) what ‘best of the best’ service looks like to you. All applications will be treated in strict confidence.
If you’re ready to set the pace in a premium environment—this is your lane.
