Desktop Support Coordinator

We are trusted investment banking advisors to business owners and senior executives of leading private equity firms and their portfolio companies and to public and privately held companies around the world. Our services include mergers and acquisitions advisory, private funds and capital markets advisory and valuations and fairness opinions. As one tightly integrated team of more than 1,400 professionals in 25+ offices in 16 countries, we offer an unobstructed perspective on the global private capital markets, backed by superb execution and a deep commitment to client success. With extensive industry knowledge and relationships, timely market intelligence and strategic insights, we forge deep, productive client relationships that endure for decades. Connect with us to learn more at www.lincolninternational.com.

At Lincoln International, we know that the success of our global organization is a direct outcome of the strength of our people. We encourage diversity of thought and create talent density by attracting, retaining and engaging high performers from all demographics, backgrounds and perspectives. We value diversity, equity and inclusion as a catalyst to foster innovation and creative problem solving, access the best candidates and adapt to a highly dynamic, competitive environment. We know that employing a diverse team and valuing the unique perspectives of our people allows us to better understand and serve the needs of our clients.

Lincoln International is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage you to read more about our commitment to diversity and Environmental, Social & Governance (ESG) efforts.

Lincoln International follows a hybrid work structure with an emphasis on in office collaboration.

Our employees work in our offices Monday through Thursday each week, with the option to work remotely or from the office on Fridays.

Duties & Responsibilities:

The Desktop Support Coordinator position at Lincoln International provides an excellent opportunity to work in a demanding and dynamic IT environment. A Desktop Support Coordinator at Lincoln International will be given the opportunity to hone their PC hardware and software troubleshooting skills while gaining experience with advanced technical challenges of a multi-office international network. The Desktop Support Coordinator will serve as the help desk for Lincoln International employees and provide day to day maintenance and support of all end user systems including Windows based notebook and desktop PCs, telephones, mobile devices (iPhone/iPad/etc), and a variety of other software and business systems. The Desktop Support Coordinator will be responsible for the following duties:

• 1st call help desk support for approximately 1.200 employees across multiple offices across Europe, US and Asia
• Troubleshoot and repair hardware and software
• Configure and deploy new hardware and software
• Interface with technical support from vendors and suppliers
• Provide support to IT management
• Working hours 9am to 6pm M-F
• Participate in an on call rotation to provide 24x7 support.

The firm offers a unique, flexible culture that rewards initiative and will allow the Desktop Support Coordinator to take on additional challenges as they are capable. The following factors differentiate the Desktop Support Coordinator position at Lincoln International:

• Responsibilities are limited only by ability rather than by a formal job description
• Direct exposure to a variety of complex systems
• Opportunity to be a contributor to long term system design and development

Qualifications:

The Desktop Support Coordinator position at Lincoln International is challenging, offers an excellent learning experience and provides a solid foundation upon which an individual can build a future IT career. Interested candidates should meet the following requirements:

• Minimum 1-2 years of work experience
• A successful Desktop Support Coordinator is self-motivated, can manage multiple tasks and deadlines in a fast-paced environment, and is detail oriented with a customer oriented mindset
• Strong writing and verbal communication skills German and English
• Must demonstrate strong analytical and troubleshooting skills
• Should have a degree in MIS or significant related experience

Additional Information:

Lincoln International is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status.

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