ING
Product Manager (CJE) Cards Transactions and Card Usage – Retail Payments
🇳🇱Amsterdam, North Holland, The Netherlands8 days ago
MidFull TimeEN
Product Manager (CJE) Cards Transactions and Card Usage – Retail Payments
Cards power everyday life—and at ING, they power growth.
Every tap, swipe, and online payment is a moment where customers trust us. Payments are ING’s most frequent touchpoint with millions of people, and cards sit right at the centre of that experience. With billions of transactions each year, cards are a key growth driver within Retail Payments. Customer expectations are rising fast, and we are investing heavily in smarter, simpler, and more valuable card experiences that truly make a difference—for our customers and for our commercial results.
As a Customer Journey Expert (CJE) Cards Transactions and Card Usage, you shape how customers experience debit and credit cards across countries. You take ownership of meaningful parts of the journey and turn customer insights, data, and business goals into concrete improvements. You help define propositions, set priorities, and deliver changes that customers genuinely notice—making a real impact on how millions of people pay every day.
Your role
You own and improve the journeys for card transactions or features end‑to‑end: from understanding customer needs and commercial goals, to shaping solutions and bringing them live. Keeping our processes stable and secure is key in the daily lives of our customers. You collaborate closely with engineers and external and internal stakeholders from other domains.
You balance customer experience, commercial impact, and feasibility, and you help the team make clear choices in a complex payments’ environment. Over time, you expand your scope and influence across larger parts of the card domain.
What you will be doing
What success looks like?
You deliver card improvements that are clear, valuable, and widely used by customers. Stakeholders trust your judgment, your structure, and your ability to move things forward. You are initiative-taking, take responsibility for outcomes, and steadily grow your impact across the card’s domain.
About you
You are a product‑minded professional who enjoys responsibility and impact. You:
This role is not about deep technical design or system ownership—it is about shaping great card experiences at scale.
What you will get
Rewards and benefits
We want to make sure you can balance ambition with well‑being. Find out more about our employment conditions. The benefits of working with us at ING include:
About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.
