Field Service Engineer, Digital Pathology

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters.  

 

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.  

 

People – We win as a team.  

Customer – We deliver customer-centric solutions.  

Continuous Learning – We learn and always aim to be better.  

Innovation – We innovate every day.  

Results – Results matter for all of us. 

Job Title: Field Service Engineer, Digital Pathology

Who you are:  You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win.   

Position Overview:

Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers. 

• As a Field Service Engineer you will be responsible for managing all aspects of field service support and customer relationship management. The FSE will provide complete services, including installation, repairs, preventative maintenance, and instrument qualifications. Our FSE will be customer oriented, and be eager to drive growth.

What you will do:

• Utilize proven troubleshooting processes to diagnose and resolve technical issues on a variety of electro-mechanical instruments. 
• Manage service call scheduling, parts inventory, and administrative responsibilities with minimal supervision.  
• Manage customer relationships, provide written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales.  
• Provide periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.  
• Provide on-site product installation and customer training, on an as-needed basis.  
• Review available technical literature to maintain an awareness of current laboratory practices and procedures.    

Qualifications & Skills:

• Bachelor's Degree in Biomedical, Mechanical or Electrical Engineering with 2+ years of field service experience 
• Familiarity with Digital Pathology/Anatomical Pathology Instrumentation, optical instrumentation, networking instrumentation and Laboratory Information Systems is preferred 
• Must possess strong software skills and computer literacy. 
• Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams. 

TO ALL RECRUITMENT AGENCIES:  Epredia does not accept unsolicited third-party resumes.
 

Building an Inclusive Culture: We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information or any other protected classes which may exist under applicable federal, state or local law.